Director, Marketing Operations

Company descriptionA division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method—we go where ideas will work best.We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, Epsilon Auto and the Publicis Commerce Exchange.OverviewThis is a Hybrid position. 3-4 Days per week in the office in West Chicago, IL or Southfield, MI are required.We are seeking a detail-oriented and execution-focused Director of Marketing Operations to support the SVP, Client Service on a confidential strategic client engagement. This role will help drive operational discipline across invoicing, client approvals, project status management, budgeting, and forecasting. The ideal candidate brings strong project management skills, financial acumen, client-facing confidence, and the ability to coordinate across internal teams and client stakeholders with accuracy, urgency, and professionalism.ResponsibilitiesClient Invoicing & Financial OperationsVerify invoices for accuracy, completeness, and alignment to approved scope, client requirements, and internal billing standards.Serve as the primary day-to-day point of contact with the client for invoice-related questions, documentation, timing, and resolution of open items.Coordinate internal reviews and approvals required to support timely and accurate billing and client submission.Track invoice status, payment progression, and outstanding items, escalating risks or delays as appropriate.Approval Management & GovernanceManage and document required client and internal approvals, ensuring proper backup, audit readiness, and clear ownership.Maintain organized records of decisions, approvals, requests, and changes to support transparency and traceability.Partner with Finance, Account Management, Legal/Compliance, and operational stakeholders to ensure processes are followed consistently.Project Management & Status ReportingSupport the SVP, Client Service with project planning, milestone tracking, issue management, and executive-ready status updates.Maintain project trackers, action logs, timelines, and reporting materials to provide clear visibility across workstreams.Identify dependencies, risks, and blockers early and coordinate follow-up to keep work moving against agreed priorities.Facilitate communication across internal stakeholders and client contacts to ensure alignment on deliverables, timing, and next steps.Budgeting, Forecasting & Business VisibilitySupport budget tracking, forecast updates, and variance review for the client engagement.Partner with internal finance and account teams to maintain visibility into expected spend, invoicing status, and financial impacts.Prepare concise summaries and reporting inputs that help leadership understand budget progress, risks, and decisions needed.QualificationsQualifications5+ years of experience in marketing operations, account operations, client service, finance operations, project management, or a related role.Experience managing invoicing, approvals, budgeting, forecasting, or operational reporting in a client-facing environment.Strong attention to detail with the ability to review financial documentation and identify discrepancies or missing information.Excellent communication and stakeholder management skills, including comfort engaging directly with client contacts.Proven ability to manage multiple priorities, track details, and drive follow-through in a matrixed organization.Proficiency with Microsoft Office tools, especially Excel and PowerPoint; experience with project tracking or financial systems preferred.Key CompetenciesOperational discipline and process ownershipInvoice accuracy and financial accountabilityClient-facing communication and issue resolutionProject management, status reporting, and follow-throughBudget tracking, forecasting support, and analytical thinkingCross-functional collaboration and executive supportWhat Success Looks LikeInvoices are accurate, supported, approved, and submitted through a clear and consistent process.The client has a reliable point of contact for billing questions, approvals, and status updates.Leadership has timely visibility into project status, financial progress, forecast impacts, and open decisions.Risks, blockers, and approval gaps are identified early and managed with clear ownership and next steps.The engagement operates with strong process consistency, documentation, and client confidence.Additional informationThe Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:Monetary assistance and support for Adoption, Surrogacy and FertilityMonetary assistance and support for pet adoptionEmployee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balanceTuition AssistancePaid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and moreMatching Gifts programsFlexible working arrangementsWork Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)Business Resource Groups that support multiple affinities and alliancesThe benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits.You must be work authorized in the United States on a full-time basis without the need for employer sponsorship now or in the future. The Company cannot offer employment to F-1 (student) visa holders who require employer sponsorship in the future or cannot work now on a full-time basis.Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.If you require accommodation or assistance with the application or onboarding process specifically, please contact View email address on click.appcast.io. All your information will be kept confidential according to EEO guidelines.#LI-AB1Compensation Range: USD $121,315.00 - USD $174,300.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/1/2026.