Office Manager

Office ManagerTopgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.We're looking for an Office Manager who understands that back-of-house operations are the backbone of a high-performing venue. Someone who manages administrative functions, supports leadership, and creates the organized, compliant, and efficient environment that lets everyone else do their jobs well. No detail is too small. Every system matters.If you bring order to complexity and own the details others overlook, this is where that work is valued.The Office Manager is the operational and administrative hub of the Topgolf venue. This role is responsible for Human Resources administration, payroll processing, hourly recruiting, financial controls, procurement, and compliance; ensuring the behind-the-scenes functions that keep the venue running are executed accurately and on time.The Office Manager also leads and develops a team of Admins, serves as the on-site liaison for Home Office HR and Team members Relations, and partners with venue leadership to maintain a well-run, compliant, and people-first operation.As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.Own HR and Payroll AdministrationFunction as the site liaison for Home Office HR and Team members Relations issuesEnsure consistency with and compliance to federal and state employment regulationsAdminister HR and Payroll systems accurately and on timeProcess bi-weekly payroll with a high degree of accuracyAssist with new hire onboarding and create and maintain personnel filesAdminister Team members tips in accordance with venue policyManage Financial OperationsProvide financial support through petty cash handling, safe counts, change orders, and daily cash reconciliationsProcess invoices for payment and follow up with vendors to ensure timely resolutionOrder office supplies and manage procurement within budgetary guidelinesSupport venue leadership in maximizing profit and revenue through accurate financial administrationLead and Develop the Admin TeamSupervise a team of Admins in providing best-in-class internal service to the Topgolf teamCoach and develop the admin team and drive Team members engagementDelegate tasks clearly and follow up to ensure timely and accurate completionBuild a team culture rooted in professionalism, accuracy, and care for the people we serveOwn Hourly RecruitingManage the full hourly recruiting cycle — from job posting and sourcing to interview scheduling and offer processingPartner with department managers to understand staffing needs and prioritize open rolesMaintain accurate and up-to-date job postings across all recruiting platformsScreen applicants, coordinate interviews, and ensure a professional and welcoming candidate experienceTrack recruiting activity, pipeline status, and time-to-fill metrics for venue leadershipSupport onboarding of new hourly Team members to ensure a smooth start from day oneSupport Venue OperationsPerform additional operational duties as assigned by venue leadershipPartner with department managers to resolve administrative and HR-related issues quicklyDemonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and CaringCore Competencies for SuccessEnsures Accountability | Holding self and others accountable to meet commitments.Takes full ownership of HR, payroll, and financial processes — errors and missed deadlines are not acceptableMonitors the Admin team's performance and holds Team members accountable for accuracy and standardsFollows through on every commitment to Team members, vendors, Home Office, and venue leadershipAccepts responsibility for both successes and failures in own work without deflectingCommunicates Effectively | Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Serves as the clear and professional link between venue Team members and Home Office HRAdjusts communication style to suit Team members at all levels — from hourly team members to senior leadershipIs clear, concise, and thorough in all written documentation, personnel files, and reportsShares information and updates with the team proactively and keeps all relevant parties informedBuild Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.Consistently meets payroll, financial, and administrative deadlines with accuracy and professionalismDrives the Admin team to deliver timely, high-quality support across all venue functionsShows determination when managing competing priorities, high-volume periods, or process changesSets high standards for own performance and models that standard for the admin teamPlans and Aligns | Planning and prioritizing work to meet commitments aligned with organizational goals.Creates realistic schedules and workflows that keep administrative functions running on timeAnticipates and minimizes bottlenecks in payroll cycles, onboarding, and vendor payment processesAligns administrative priorities with the operational needs of the broader venue teamBalances routine administrative work with time-sensitive compliance and financial responsibilitiesBeing Resilient | Rebounding from setbacks and adversity when facing difficult situations.Remains objective and calm when faced with adversity or high-pressure administrative demandsGrows from hardships and difficult experiences, including compliance issues or staffing challengesManages crises and volatile situations such as payroll errors, HR escalations, and audit pressure effectivelyHelps others recover momentum and confidence after setbacks or difficult Team members situationsQualificationsHigh school diploma or equivalent2+ years of experience in an office management or similar administrative role1+ year of experience in an HR or Payroll functionExperience with hourly recruiting, including job posting, candidate screening, and interview coordination preferredProficiency in MS Office products i.e. Word, Excel, and OutlookMust be 21 years of age or older as required by state or local lawPhysical RequirementsAbility to remain stationary for extended periods of time, including working at a desk or computer workstationAbility to occasionally move about and navigate the venue or office environment to access files, equipment, attend meetings, or support operational needsAbility to occasionally lift, carry, and/or move up to 25 pounds (e.g., files, boxes, office supplies)Ability to travel to multiple venue locations and off-site meetings as requiredAbility to operate a computer, keyboard, mouse, and standard office equipment on a consistent basisAbility to communicate clearly and effectively, both verbally and in writing, in person, by phone, and electronicallyAbility to hear and respond to verbal communication in a venue environment, including areas that may have moderate to high levels of background noiseVisual acuity sufficient to read documents, computer screens, and written correspondenceAbility to exchange accurate information in person and through various communication channelsSounds like a fit? We can't wait to meet you!BenefitsFree Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that's just for starters for those who qualify. View team member benefits here.