Royal Service Supervisor

Job Description Reporting to the Royal Service Manager, responsibilities and essential job functions include but are not limited to the following: Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests Ensure employees are informed daily about priorities to personalize service Ensuring daily assignments/tasks are being monitored and completed by the team in a timely manner Working supervisor role; actively engaging via phone calls, emails, and other direct communications within the hotel Supporting the team with escalated concerns and tasks All other job duties as assigned Benefits Paid time off Medical, Dental and Vision Insurance, 401K Complimentary shift meal Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and Educational Assistance for further development Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee Qualifications Service focused personality is essential Previous experience in a similar leadership role is an asset Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities and the ability to lead by example Previous customer related experience an asset Must possess outstanding guest services skills and sophisticated written and verbal communication skills Computer literate in Microsoft Window applications required Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Demands Frequent sitting throughout shift Occasional standing, kneeling, pushing, pulling, lifting Ability to work a flexible schedule, which may include evenings, overnight, weekends and holidays Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V #J-18808-Ljbffr