Residential Sales Manager

Job Description

To support further growth, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results. The corporate headquarters staff provides marketing and financial support along with a sophisticated technology infrastructure.


An ADT Residential Sales Manager is the leader of residential sales functions within a market/district. The Sales Manager builds effective programs to train sales team on in-home sales techniques.


Duties and Responsibilities:

• Manage the sales teams within a defined territory/region(s). Focus on selling diverse products to higher end consumers while maximizing recurring revenue contribution and profitable installation dollars.
• Be proficient in the awareness of connected home type product and services. Ability to grasp and explain Residential Integrated Products & Services.
• Implement and administer sales programs in residential consumer markets to maximize profitable opportunities.
• Work closely with local ADT installation management to ensure effective completion while maximizing customer satisfaction and profitability.
• Mentor, develop, motivate and coach Sales Representatives. Develop team for success by regularly communicating results and job expectations. Develop performance metrics for sales teams and monitor results.
• Provide performance feedback and recommendations to improve effectiveness. Conduct annual performance reviews/appraisals.
• Participate in recruiting activities to select and hire new Sales Representatives, as required.
• Formulate organic self-generated lead programs and train representatives in working closely with defined GOLD promoters that will enhance self-generation contribution.
• Regularly participate in ride-alongs and monitor progress of new and existing representatives.
• Ensure adherence to current ADT policies, procedures, products, programs, pricing, budget, technologies and services through timely communications.
• Hold regular sales meetings with Sales Representatives (minimally, on weekly basis).
• Interacts with all levels - from executives to installers - while engaged in problem solving and situations that require conflict resolution.
• Model and champion ADT values. Create a safe environment for the discussion and resolution of values-related issues and concerns.