CUSTOMER SERVICE REPRESENTATIVE REV 08/28/25

Annual Salary $66,669 to $82,810; $71,138 to $88,405; $75,209 to $93,438; $76,086 (flat-rated); $82,141 to $102,040; and $85,127 to $105,736 Duties A Customer Service Representative has direct public contact including in-person transactions; use of the telephone and Internet to receive customer requests for service; provide information and respond in writing to customers of the Department of Water and Power regarding accounts and department programs; perform specialized work in various aspects of customer billing and collection of delinquent accounts, including the use of personal computers to make necessary input/adjustment transactions; and do related work. Qualifications Two years of full-time paid experience processing customer requests for service and providing information to customers regarding accounts or specialized programs either in-person, through the telephone, or via the Internet; or performing specialized work in various aspects of customer billing and collection, including data entry, customer account research and resolution, and the use of personal computers to make necessary input/adjustment transactions. Valid ClassC driver’s license issued by the California Department of Motor Vehicles, with a clean driving record (no more than two moving violations in the last 36 months, no at‑fault accidents or major violations such as DUI). Proficiency in languages other than English as required for some positions (Spanish, Korean, Vietnamese, Chinese, Armenian, Filipino/Tagalog, and Farsi). Ability to speak or write another language may be required. Schedule The Customer Contact Center operates 24 hours per day, 7 days per week. Customer Service Representatives may be required to work weekends, holidays, day, night, and early/late morning shifts on an as‑needed basis. Shift assignment is not guaranteed. Most positions are located in the Civic Center, although some are located elsewhere in the City. Half‑time positions are also available. Benefits Employee benefit coverage (including health, dental, and life insurance) commences approximately six weeks after the original regular appointment. Not all positions receive benefit coverage; applicants should confirm availability prior to accepting an offer. All City employees are required to be Disaster Service Workers. Equal Employment Opportunity As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and will provide reasonable accommodations to ensure equal access to its programs, services, and activities. Disability accommodations may be requested using the Disability Accommodation Form within 14 calendar days of submitting the application. The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome. #J-18808-Ljbffr