Technical Support Specialist 2

Becton Dickinson

Technical Support Specialist 2 provides advanced troubleshooting and customer escalation support for BD's Medstation systems, with a focus on ES 1.1x upgrade implementation. This limited-term role, anticipated through June 2028, requires resolving complex technical issues, coordinating with field service teams, and maintaining regulatory compliance across multiple U.S. locations.

Responsibilities

Answer inbound calls, callbacks, and escalations on the ES 1.1x channel using phone and email
Troubleshoot and resolve complex, time-sensitive customer issues and site downtime incidents
Coordinate with cross-functional ES 1.1x upgrade team and dispatch cases to field service technicians
Identify technical trends, maintain case documentation in Salesforce, and provide customer progress updates
Ensure regulatory compliance specific to ES 1.1x remediation and continuously expand product knowledge

Requirements

Bachelor's degree in Computer Science or Electronic Technologies, or 3+ years equivalent experience
2+ years Microsoft SQL experience with query writing and data analysis capability
SSIS (SQL Job) exposure or hands-on experience
SQL Reporting proficiency
Intermediate knowledge of BD products and hospital IT environments
Ability to communicate complex technical systems to non-technical audiences
Working knowledge of Windows OS and pharmacy workflow systems

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Technical Support Specialist 2 in Idaho vacancy

Technical Support Specialist 2
$66.77k - $106.7k
...be based on the eligibility requirements as determined by the BD Total Rewards policy ** Purpose The purpose of the Technical Support Specialist 2 (TSS-2) is to assist in resolving complex, time-sensitive, and high-risk issues, including customer escalations, site...
Suggested
Hourly pay
Work at office
Remote work
Work from home
Home office
Flexible hours
Shift work
BD
Idaho
4 days ago
Tier 2 Support Technician
$25 - $28 per hour
...About the Role Allied Business Solutions is looking for a Tier 2 Support Technician to take on escalated issues and keep our clients’ environments running smoothly. You’ll resolve problems Tier 1 can’t, handle server, network and cloud administration, and help newer technicians...
Suggested
Permanent employment
Full time
Work at office
Flexible hours
Allied Business Solutions
Boise, ID
2 days ago
IT Field Support Engineer (Level 2)
...Job Summary We are looking for an IT Field Support Engineer (L2) to provide onsite technical support, troubleshoot IT issues, and maintain end-user devices... ...incidents and support activities. Required Skills ~2–4 years of experience in IT Field Support, Desktop Support...
Suggested
Full time
Work at office
Remote work
TECEZE
Boise, ID
3 days ago
Field Service Technician - Level 2
$22.85 - $31.41 per hour
...national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career,... ...depending on years of service ~5 sick days ~6 holidays ~2 half day holidays ~2 floating holidays ~1 inclusion day ~1...
Suggested
Full time
Temporary work
Remote work
Flexible hours
Sunbelt Rentals, Inc.
Meridian, ID
14 hours ago
IT Kiosk Support Technician - L1
...Job Title: IT Kiosk Support Technician – L1(Smart Locker / Kiosk Operator – L1 Support)... ...performing basic troubleshooting, reporting technical issues, maintaining inventory and usage... ...Communication Skills. Experience: 0–2 years in IT support, technical operations...
Suggested
Full time
Teceze USA
Boise, ID
3 hours ago
Tier 1 Support Technician
$21.75 - $25 per hour
...Business Solutions is looking for a Tier 1 Support Technician to be the first point of... ...clients’ IT needs. You’ll solve everyday technical problems, keep tickets moving, and learn... ...problems. Escalate complex issues to Tier 2/3 with clear notes on what you’ve already...
Full time
Remote work
Work from home
Flexible hours
Allied Business Solutions
Boise, ID
2 days ago
Technician - Level 2
$20.31 - $27.92 per hour
...national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer,... ...on years of service ~5 sick days ~6 holidays ~2 half day holidays ~2 floating holidays ~1 inclusion day...
Full time
Temporary work
Flexible hours
Sunbelt Rentals
Garden City, ID
3 days ago
Technical Support Sales Specialist
$65k - $90k
...structures we shape. Summary: We are currently hiring Technical Sales Support Specialists - an excellent opportunity for talented individuals eager... ...OR | Boise, ID Benefits: ~11 Paid Holidays (includes 2 Floating Holidays of your choosing) ~ Paid Time Off ~...
Full time
Temporary work
For contractors
Currently hiring
Work at office
Flexible hours
RedBuilt LLC
Boise, ID
3 days ago
Technical Support Analyst II
$28.24 - $47.07 per hour
...Technical Support Analyst II General Purpose The Technical Support Analyst II will provide the support for all end user computing hardware... ...applications. Associate's degree in a related field, or two (2)+ additional years of directly-related experience. Minimum...
Full time
Part time
Casual work
Work at office
Local area
Rotating shift
Afternoon shift
Holland & Hart LLP
Boise, ID
3 days ago
Help Desk Analyst
...networking telecommunications or configuration management application support and troubleshooting experience Responsible for analysing and... ..., Computer Science or related field of study and a minimum of 2 years desktop support experience such as hardware/software tools...
Software Technology Inc
Boise, ID
4 days ago
Software Support Analyst I
...and experience within our team. We are looking for Software Support Analysts to join our team. In this role you’ll be on the front lines... ...We’re looking for Software Support Analysts with a minimum of 2 years of professional experience in software support. Mark43’s work...
Work at office
Remote work
Work visa
Shift work
Weekend work
Mark43
Idaho Falls, ID
14 hours ago
Endoscopy Technician 2
...team in a full-time Endoscopy Technician 2 position! The Endoscopy Technician 2 is... ...Licenses/Certifications: GI Technical Specialist (GTS) through the Society of Gastroenterology... ...Associates (SGNA) Current Basic Life Support (BLS) Provider Certified through American...
Full time
St. Luke's Boise Medical Center - ML
Boise, ID
2 days ago
IT Onsite Technician
...have any questions about this open job position Contact us Your skills Entry-level experience or up to 2 years in IT support, desktop support, or help desk functions Basic knowledge of Windows OS, Microsoft Office, and standard end-user systems...
Work at office
Worldwide
Flexible hours
Hemmersbach GmbH & Co. KG
Nampa, ID
3 days ago
System Administrator 2-IT
$27.64 - $56.83 per hour
...training that aligns with corporate objectives. Begins to act as a technical liaison for technical and non-technical teams, providing... ...promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement...
Hourly pay
Temporary work
Flexible hours
Oracle
Boise, ID
23 hours ago
IT Field Service Technician
...an IT Field Service Technician who will support large-scale manufacturing environment with... ...service delivery. This role serves as a key technical contributor and provides backup support... .... Minimum Qualifications ~2-4 years of experience in IT field services...
Local area
Immediate start
3000 Micron Idaho Semiconductor Manufacturing (Triton) LLC
Boise, ID
1 day ago
Client Support Desk Analyst
...with system administrators and key business decision makers supporting defi's Auto Loan Originations and Servicing Products. You will... ...answering questions, and gathering feedback. This is a Level 2 Technical Application Support position, not an IT Help Desk role....
defi AUTO LLC
Boise, ID
1 day ago
Business System Analyst - Remote
$76.27k - $118.87k
...Business Systems Analyst is responsible for supporting the accuracy, quality, and integrity of... ...partners with business stakeholders, technical teams, and vendors to validate system outputs... ...licensure requirements Experience 2 years of relevant experience in business...
Full time
Temporary work
Remote work
Shift work
Sentara Health
Idaho
7 days ago
IT Specialist (InfosecCustspt)
...associated with the training center. You will provide analysis in support of IT acquisition IT contract review NMCI task orders and shared... ...and providing training and mentorship to lower-level personnel; 2) Applying cybersecurity policies to safeguard unclassified...
Full time
Contract work
Interim role
Work at office
Immediate start
Remote work
Naval Education and Training Command
Meridian, ID
10 days ago
Senior SQL Server Data Analyst
$83.2k - $93.6k
...communication skills and ability to work with technical and business stakeholders. Preferred:... ...ETL SQL Visual Studio Support Security More: We are hiring a Data... ...ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II certifications. last updated...
Hourly pay
Full time
CYNET SYSTEMS
Meridian, ID
10 days ago
Technician - Level 2
$18.04 - $24.8 per hour
...subject to Sunbelt's policies (unless specified in a collective bargaining agreement): ~12-25 vacation days depending on years of service ~5 sick days ~6 holidays ~2 half day holidays ~2 floating holidays ~1 inclusion day ~1 volunteer day Sunbelt Rentals
Full time
Temporary work
Flexible hours
Sunbelt Rentals
Boise, ID
3 days ago
Customer Support Engineer
$70.7k - $93.6k
...CUSTOMER SUPPORT ENGINEER I & II Support the Tools That Power the World Launch your engineering career providing hands-on technical support for advanced semiconductor equipment used by leading... ...and technical databases Phase 2 – Guided Customer Support Perform...
Full time
Worldwide
Kokusai Semiconductor Equipment Corporation
Boise, ID
3 days ago
Fab Support Safety Testing Technician
...) Safety Testing Technician . This role supports the safe installation and release of Pumps... ..., Engineering Technology, or a related technical field; equivalent technical experience or... ...military training will also be considered. ~2+ years of experience supporting...
For contractors
Local area
Shift work
Night shift
Afternoon shift
Micron
Boise, ID
a month ago
IT Service Desk Technician
$20 per hour
...Technician We are seeking a ServiceDesk Technician to join our IT support team. This role supports over 55 locations across 5 states and... ...9am-6pm. Duties for this position include: Provide technical assistance and support for incoming queries, issues, and...
Hourly pay
Work at office
Kendall Auto Group
Meridian, ID
5 days ago
Project Support Specialist
...our collective growth. Your Responsibilities as a Project Support Specialist/Office Administrator: Project Support Responsibilities... .... ~ Working with the best and brightest in the industry. ~2,000+ employee national firm with 70+ locations across the US....
Temporary work
Apex Companies
Boise, ID
18 days ago
Entry-Level Sales Representative - $1,000 - $2,000/Week
$1,000 - $2,000 per week
...Entry-Level Sales Representative - $1,000 - $2,000/Week Flexible Schedule | Training Provided | Advancement Opportunities $... ...individuals who want to learn sales, build confidence, and grow within a supportive team environment. Prior sales experience is not required — we...
Full time
Local area
Flexible hours
Revival Windows
Boise, ID
14 days ago
HVAC Install technician Apprentice level 2/3
...join our growing team. This is a hands-on role for someone with 2–3+ years of HVAC experience who understands that great installations... ...work and commitment to doing the job righ Benefits That Support the Whole You ~ Paid medical insurance for employees ~...
Apprenticeship
Local area
Work from home
Diamond
Challis, Lemhi County, ID
2 days ago
PRN Imaging Technical Assistant Weekends
...Rotating Shift Description: The Imaging Technical Assistant primary job is to provides safe... ...for patients and physician offices. 2. Maintains patient flow in productive... ...is required. 2. At hire Basic Life Support certification from the American Heart Association...
Part time
Relief
Local area
Shift work
Rotating shift
Weekend work
Trinity Health
Boise, ID
10 days ago
Contract Clinical Services Support Technician
$41.6k - $83.2k
...Prescryptive.com . About this role As the Contract Clinical Services Support Technician at Prescryptive, you will maintain clinical drug lists... ...where required. ~3 years of pharmacy technician experience ~2 years of experience at a pharmacy benefit manager (PBM)...
Hourly pay
Contract work
Local area
Remote work
Monday to Friday
Shift work
Prescryptive Health, Inc.
Idaho
15 days ago
Office Specialist 2
$17 per hour
...Resources is seeking a dynamic, customer focused individual to manage our front desk reception area located in Boise. The Office Specialist II is responsible for all front office tasks and assists with multiple projects throughout the Department. This position is IDWR’...
Hourly pay
Full time
Work at office
Local area
IdahoPTV
Boise, ID
3 days ago
Power & HVAC Technician 2
$22.85 - $32.84 per hour
...national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer,... ...on years of service ~5 sick days ~6 holidays ~2 half day holidays ~2 floating holidays ~1 inclusion day...
Full time
Temporary work
Flexible hours
Sunbelt Rentals
Nampa, ID
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Support Specialist 2. Be the first to apply!