Medical Assistant & Phlebotomist

Job Description Job Description Job Description Job Title: Medical Assistant & Phlebotomist Department: Back Office Reports To: Practice Manager FLSA Status: Non-exempt Locations: * Central City: 1300 S. 10th Street, Phoenix, AZ 85034 Position Summary: Under the direction of the Practice Manager or designee, this position provides professional, skilled age-specific care for patients in collaboration with the physician and other disciplines. This position demonstrates the professional skills and behaviors to promote comprehensive, cost-effective, and meaningful healthcare for consumers in a diverse healthcare environment. Performs patient care and technical-related services for the neonate through the geriatric patient population in the back office. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. General & Core Administrative Duties * Consistently performs specific assigned daily and general duties, meets productivity standards, and fulfills deadlines. * Regularly attends and actively participates in assigned meetings and required organizational trainings. * Meets established attendance criteria and reports to work promptly, prepared to perform the duties of the position. * Knows, implements, and adheres to the organization's mission, values, policies, protocols, and procedures. * Supports compliance and accreditation efforts (including OSHA, Joint Commission, HIPAA, VFC status, and various grants). * Respects the organization's commitment to cultural diversity, maintaining a positive and respectful attitude with all internal and external contacts. * Keeps all expirable documents and credentials fully up to date with HR (e.g., professional certifications, CPR/BLS cards, immunizations, fingerprint cards, driver's license/auto insurance, etc.). Phlebotomy & Laboratory Technician Duties * Follows standard laboratory methods, practices, policies, regulations, and quality compliance procedures. * Collects blood and urine samples, applies required aseptic techniques, properly labels specimens, logs samples, and maintains strict responsibility for containers. * Conducts simple and point-of-care laboratory tests on samples, assuming full responsibility for accuracy, preparation, and standardization. * Operates, adjusts, calibrates, and maintains scientific and testing instruments (including autoclaves, glucometers, and other point-of-care devices) on a daily, weekly, or monthly basis. * Completes quality control (QC) logs daily for all laboratory refrigerators, freezer temperatures, and dispensed medications. * Performs monthly medication inventories, including controlled substances, and dispenses birth control or other medications as ordered. * Orders all medical and laboratory supplies as needed to maintain appropriate stock on hand. * Coordinates the clinical vaccine inventory: orders VFA program vaccines, performs monthly vaccine inventories, and updates the ASIIS program daily for all vaccines administered. * Navigates Title X family planning services and sliding fee discount schedule requirements. * Notifies patients of abnormal STD results, dispenses or calls in treatment medications, handles STD reporting to the CDC, and coordinates follow-up appointments. * Provides critical patient education regarding diabetes management, insulin administration, and glucometer usage. * Serves as the primary laboratory point of contact as needed. Medical Assistant Clinical Duties * Rooming & Vitals: Competently rooms patients, performs vital signs and measurements (including growth charts), obtains comprehensive medical histories, and documents info accurately in the EMR. * Testing & Screenings: Conducts vision screenings, hearing checks, EKGs, spirometry, and ear irrigations as needed. * Injections: Demonstrates competence in performing subcutaneous (SQ), intramuscular (IM), and intradermal injections of authorized medications or vaccinations. * Provider & Procedure Support: Assists providers with patient examinations, telephone communications, appointment scheduling, and complex procedures (e.g., minor surgeries, casting, pelvic exams, nebulizer treatments, and colposcopies). * Prescriptions: Accurately calls in or processes prescriptions under provider direction. * Sanitation: Prepares, cleans, packages, and sterilizes exam rooms, instruments, and equipment using the autoclave. Competencies: To perform the job successfully, an individual should demonstrate the following. * Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; solicits customer feedback to improve service; Responds to requests for service and assistance; meets commitments. * Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; demonstrates group presentation skills; Participates in meetings. * Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; Contributes to building a positive team spirit; puts success of team above own interests; Able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. * Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. * Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. * Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: * Knowledge of laboratory tests and analyses. * Knowledge of laboratory terminology and equipment * Knowledge of specimen collection * Knowledge of quality assurance lab procedures * Ability to perform injections and vaccinations * Ability to work with a diverse population * Requires MA certification from an accredited program * Requires Laboratory Technician/Phlebotomy certification from an accredited program. * One (1) year of MA experience is preferred but not required. * CPR with basic life support card in good standing. * Bilingual (English/Spanish) required. Language Ability: Read and comprehend simple instructions, short correspondence, and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients, and other employees. Mathematical Ability: Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Compute rate, ratio, and percent, and draw and interpret bar graphs. Reasoning Ability: Apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Deal with problems involving a few concrete variables in standardized situations. Computer Skills: MS Office, eClinicalWorks Certificates and Licenses: CPR with basic life support card in good standing. Fingerprint clearance check. Supervisory Responsibilities: This job has no supervisory responsibilities. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk; sit; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Job Type: Full-time Company Description Wesley Community & Health Centers is a local, non-profit, federally qualified health center committed to providing high-quality primary care to all individuals, regardless of insurance status. Our two Phoenix and one Mesa locations offer comprehensive, patient-centered medical services. Beyond healthcare, we empower our community through programs like: * After School - Strong Youth Strong Community * Neighborhood Revitalization * Nutrition * Adult Education * Financial Literacy By partnering with local businesses and organizations, we strive to improve the overall health and well-being of our community members. Company Description Wesley Community & Health Centers is a local, non-profit, federally qualified health center committed to providing high-quality primary care to all individuals, regardless of insurance status. Our two Phoenix and one Mesa locations offer comprehensive, patient-centered medical services.\r \r Beyond healthcare, we empower our community through programs like:\r * After School - Strong Youth Strong Community\r * Neighborhood Revitalization\r * Nutrition\r * Adult Education\r * Financial Literacy\r \r By partnering with local businesses and organizations, we strive to improve the overall health and well-being of our community members.