Legal Billing & Collections Specialist

Job Title: Legal Billing & Collections Specialist
Location (On-site, Remote, or Hybrid?): Oakland, CA (onsite)
Contract Duration: PERM

Job Description
The Legal Billing and Collections Specialist will have overall responsibility of performing full-cycle billing and collections functions and will be expected to provide outstanding service to their assigned attorneys, clients and others in the firm. The position is designed for a proactive problem-solver with a self-starter mentality; skilled at navigating ambiguity and independently driving projects to completion. Our team members are committed to quality, customer service, teamwork and have the ability to perform in a fast-paced environment.

ESSENTIAL FUNCTIONS
The position's essential functions include but are not limited to:

• Generate monthly pre-bills and verify correct billing rates before distribution to Billing Attorneys;
• Edit and finalize client invoices;
• Prepare write-off request forms for approval (if necessary);
• Pull and copy expense backup to accompany invoices;
• Mail/scan/e-bill final invoices to clients;
• Process revised invoices upon request of attorney and/or client;
• Review client contracts for billing guidelines and set up spreadsheet in Excel;
• Update client budgets in billing system;
• Make changes or corrections to time entries requested by the timekeeper in the billing system;
• Calculate and prepare rate increases annually for assigned clients;
• Timely respond to questions and inquiries from internal and external clients;
• Prepare daily deposit and post cash receipts which includes scanning checks and backup documents for online filing;
• Assist team members with their client billing lists;
• Manage and prioritize multiple projects simultaneously;
• Work cordially, cooperatively, and productively with department and firm employees;
• Ability to work under pressure and deadlines and produce a quality product;
• File client-matter documentation electronically and in iManage;
• Collaborate with Billing Attorneys on collections, with ability to interact with clients regarding same;
• Monitor and track accounts receivables to ensure collection goals are met;
• Other functions as assigned; and
• Work overtime as needed;
• Management retains the right to add to or change the functions of this position at any time.

QUALIFICATIONS
The following qualifications are required unless otherwise noted:

• Minimum of 3 years' work experience as a Legal Billing Specialist using billing software;
• Must have strong technology skills including MS Office Suite (Excel) and an ability to leverage technology to enhance processes;
• Ability to maintain high ethical standards and strict confidentiality of all information that the employee may receive as a result of their role;
• Desire to maintain and update skills as required by the position;
• Capability to organize and prioritize numerous tasks and complete them under time constraints and within budget;
• Prior collections experience a plus;
• Strong written and verbal skills; and
• Interpersonal skills necessary to communicate in person and by phone with a diverse group of attorneys, staff and vendors to provide information with courtesy and tact.

This is a full-time, non-exempt position reporting to the Finance Manager.