Administrative Assistant

Job Description

Job Description

Position Summary

The Administrative Assistant supports a local government Housing Services department in its mission to create pathways out of homelessness, promote housing stability, and invest in affordable communities. This public-facing role provides customer service in person, by phone, email, and fax, while supporting daily office operations in a fast-paced environment.

Key Responsibilities

• Greet visitors and manage lobby flow
• Answer phones, return voicemails, and respond to general inquiries
• Provide accurate information or direct customers to the appropriate resource
• Maintain electronic and paper files
• Sort, scan, and distribute incoming mail
• Assist with office supply ordering and general administrative support
• Complete assigned submissions and reports accurately and on time
• Deliver excellent customer service with professionalism and respect
• Support a collaborative, inclusive, and team-oriented work environment
• Follow department and organizational policies and procedures
• Perform other duties as assigned

• At least 2 years of experience in an administrative, office support, or receptionist role.
• Demonstrated ability to manage inbound calls and communicate professionally with internal and external contacts.
• Experience performing administrative support duties in a fast-paced office environment.
• Strong data entry skills with careful attention to accuracy and detail.
• Proficiency in general office procedures, organization, and record maintenance.
• Ability to handle multiple priorities while maintaining professionalism and reliability.