Human Resources Generalist

Job Description

Job Description

Human Resources (HR) Professional

LOCATION: Alpharetta, GA

COMPENSATION & SCHEDULE
• $25.00/hour
• Flexible for 8 hour shift between 9:00 AM–7:00 PM. (Schedule be 9:00 AM–5:30 PM or 10:30 AM–7:00 PM).

ROLE IMPACT: Support a positive employee experience by serving as the first point of contact for HR inquiries. In this role, you will deliver timely, accurate, and empathetic support while navigating multiple HR systems, documenting cases, and connecting employees and leaders with the appropriate resources. Success is measured by exceptional customer service, accuracy, and effective issue resolution in a fast-paced environment.

Key Responsibilities
• Respond to HR inquiries from employees, managers, former employees, dependents, and external agencies via phone and electronic channels.
• Resolve HR questions or route inquiries to the appropriate operations or shared services teams.
• Navigate multiple HR systems to research issues, identify resources, and maintain thorough case documentation.
• Communicate professionally and empathetically through verbal and written interactions.
• Protect confidential information while delivering accurate, high-quality HR support.

Minimum Qualifications
• Experience providing customer service in an HR, shared services, or employee support environment.
• Strong communication, problem-solving, multitasking, and organizational skills.
• Ability to navigate multiple technology platforms while maintaining accuracy and confidentiality.

CORE TOOLS & SYSTEMS
• HR Information Systems (HRIS)
• Case management systems
• Microsoft Office Suite
• Email and telephony platforms
• Knowledge management resources

PREFERRED SKILLS
• Experience supporting employees in a high-volume HR service environment.
• Strong attention to detail with a commitment to delivering an exceptional employee experience.
• Adaptable team player with a continuous improvement mindset.

LEGAL NOTICE
The client is an equal opportunity employer and is committed to creating an inclusive workplace. Qualified applicants will receive consideration for employment without regard to any protected status under applicable law.

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