Pharmacy Benefits Operations Manager

We are seeking a talented individual to join our Health & Benefits operations team at Mercer. This role could be based in Dallas, Chicago, Minneapolis, Los Angeles or New York. This is a hybrid role that has a requirement of working at least three days a week in the office. Pharmacy Benefits Operations Manager will drive operational excellence across our pharmacy benefits practice. You'll manage process improvements, ensure regulatory compliance, oversee financial performance, and launch new service offerings. The Operations Manager will oversee financial evaluations, renewal strategies, business placements, benchmarking, and project tracking, while fostering strong relationships with carriers, vendors, and internal Mercer teams. We will count on you to: Lead continuous process improvement and risk mitigation initiatives, leveraging data to enhance efficiency. Develop and execute operational strategies that align departmental goals with company objectives and ensure smooth daily execution. Support business growth by enabling new service offerings across cross-functional teams Ensure compliance with federal and state health and pharmacy regulations Collaborate with internal and external stakeholders to align operations with business needs Lead change management initiatives to adapt operations to evolving business environments Thrive and be motivated by an environment that embraces AI and technology-enabled tools. What you need to have: Minimum of 8 years in Rx/pharmacy operations BA/BS degree Excellent verbal and written skills for stakeholder engagement Compliance and risk management background What makes you stand out: Knowledge of process improvement (Lean/Six Sigma) Budget/financial management Familiarity with Workday or similar HRIS Why join our team: We help you be your best through professional development opportunities, interesting work, and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being. Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X. Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting View email address on click.appcast.io. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person. The applicable base salary range for this role is $115,200 to $230,400. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

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