Intact Family Services Case Manager

Job Description

Job Description

Description:

Welcome to your opportunity to change the world! If you have a servant’s heart and want to be part of something truly special, then Caritas Family Solutions needs you. We have been serving the people of Illinois since 1947 and have over 500 committed and mission-driven team members. At Caritas, we do not hire people for jobs; we find new team members for rewarding and life-changing careers that make the world better.

If you are kind, patient, and ready to make a difference, we would love to meet you!

Full-time employees are offered the competitive benefits outlined below:

• Generous Paid Time Off
• Paid training
• Health Insurance
• Dental and Vision
• Life insurance
• 403(b) with company contribution 5%
• Tuition reimbursement

We know great candidates bring a wide range of experience. If you believe you can be successful in this role, we encourage you to apply — even if you don’t meet every qualification listed.

Job Title: Intact Family Services Case Manager

Department: Foster Care

Status: Full-Time, EXEMPT

Reports To: Program Supervisor

Compensation Starting Pay : $58,000 annually

PURPOSE : The Intact Family Services Case Manager maintains and strengthens family units, by providing intensive in-home services designed to prevent children from entering the foster care system. This program, works with family strengths, monitors the family dynamics, provides linkages to community resources, assists with housing or school issues, and provides information regarding child development/age-appropriate behavior and discipline as well as general case management services. Emphasis is on child safety and keeping the family together.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Meets with families in their homes at various hours of the day as well as on call duties as scheduled in potentially high-risk neighborhoods.
• Serves as a conduit of information between all parties to the case and identified stakeholders, including medical, educational and mental health providers.
• Conducts visits with children, parents and/or caregivers that include the on-going assessment of child safety, permanency and well-being.
• Develops & implements a plan for delivery of services & supports in collaboration with the family that meets the needs of the children and the family
• Performs case management responsibilities in accordance with state and federal laws, Department of Children and Families Administrative Codes and Operating Procedures, funding source policies and internal policies on child abuse, abandonment, and neglect within required timeframes.
• Attends court hearings, prepares and files all court documents within required timeframes.
• Willingness to travel as position requires frequent travel; follows agency and state guidelines regarding driving, rules of the road, and safety.
• Perform additional duties as assigned.

Please note that the Responsibilities and Qualifications provide a general overview of the primary duties for this role and the basic qualifications. This is not intended to be a comprehensive list of all responsibilities, duties, and skills required.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must demonstrate the ability to work effectively with children, families, caregivers, community providers, and child welfare stakeholders while maintaining professionalism, confidentiality, and appropriate boundaries. The individual must be able to work independently, exercise sound judgment, respond effectively to crisis situations, and perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE REQUIRED/PREFERRED:

Degree/Field Required : Bachelor's degree in social work or related human services field (related fields will be considered).

Additional Fields of Knowledge Important for the Role:

• Child welfare and family preservation services
• Family systems and child development
• Case management and service planning
• Community resources and support services
• Court processes and child welfare regulations
• Crisis intervention and risk assessment

Experience Preferred: 0-6 months case management experience

Please Note: For positions that manage staff, the years specified need to be progressive years of management experience. For all positions, the years required can be interchanged with equivalent experience from an advanced degree related to this job and/or with other relevant experience verified by applicant/incumbent.

Licenses/Certifications Required: Child Welfare Employee License

SKILLS REQUIRED:

Manager-Specific: N/A

Basic: Strong written and verbal communication skills, active listening, organization, documentation accuracy, critical thinking, and attention to detail. Ability to maintain case records and comply with agency, DCFS, and court documentation requirements.

Social: Ability to establish and maintain positive working relationships with children, parents, caregivers, service providers, attorneys, educators, medical professionals, and community partners. Demonstrates professionalism, empathy, collaboration, and effective interpersonal communication skills.

Problem Solving/Decision-Making: Ability to assess family functioning, identify safety concerns, recognize barriers to family stability, exercise sound judgment, and make timely decisions that support child safety and family preservation. Ability to prioritize multiple responsibilities and respond effectively to changing situations.

Proficient Computer Skills In: Outlook, Word, database management software, electronic case management systems, and virtual communication platforms.

Expert Computer Skills In: N/A

Resource Management: Ability to coordinate services, manage a caseload, connect families to community resources, monitor service delivery, and ensure compliance with required timelines and program expectations.

Technical: Ability to complete assessments, develop service plans, maintain case records, prepare court-related documentation, and utilize case management systems effectively.

Trauma-Informed: Must display a willingness to adopt trauma-informed interventions, principles, and practices and demonstrate a commitment to ongoing professional development in trauma-informed care. Recognizes the impact of trauma on children, families, staff, and communities and incorporates trauma-informed principles into service planning, case management, and family engagement activities.

VEHICLE RELATED REQUIREMENTS:

Access to reliable transportation: Required.

Access to a reliable automobile: Required.

Proof of continued auto insurance: Required.

Valid driver’s license: Required.

Additional license requirements: N/A

DRUG FREE WORK ENVIRONMENT:

Caritas Family Solutions is dedicated to maintaining a safe, healthy, and productive environment for our clients and employees. As part of this, a strict drug-free workplace policy is maintained.