Billing & Collections Supervisor

Job Description WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States and Europe. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services; developing diversity among our lawyers and staff and cultivating an environment that promotes an ambitious spirit, collaboration and collegiality by drawing on the extraordinary talents and dynamic experience of our lawyers. Our goal is to reflect the diversity of our clients and the communities in which we practice. Ready to lead a high-performing billing and collections team? WilmerHale is looking for a Client Accounting Supervisor to take ownership of the billing and collections process for an assigned practice area. If you're a natural leader who thrives on accuracy, thrives in a fast-paced environment, and takes pride in developing talented people, this is your opportunity to make a real impact at one of the nation's premier law firms. In this role, you'll supervise a team of Client Account Specialists, partner closely with the Client Account Manager, and serve as the go-to resource for billing attorneys and practice area leadership. You'll shape policy, drive performance, and help set the standard for high-quality service across the department. What You'll Do Lead and develop a team. Supervise, coach, and direct the workflow of Client Account Specialists—setting clear expectations, fostering a positive, solution-oriented "can-do" culture, and supporting training, development, and consistent management practices. Own the numbers. Oversee pro forma generation, invoice preparation and revision, e-billing submissions, write-offs, client invoice delivery, and collection activities—ensuring everything is accurate, timely, and high-quality. Be the trusted point of contact. Serve as a primary resource for practice area management, staff, and billing attorneys, responding to inquiries on billing, collections, budgets, and reporting. Turn data into insight. Analyze attorney and department dashboards, spot trends, and communicate them promptly to key stakeholders. Review WIP, AR, rate renewals, and e-billing rejections, and advise leadership on the firm's revenue and cash cycle. Drive improvement. Identify opportunities to enhance reporting and processes, collaborate with finance counterparts, and help implement solutions that support firmwide initiatives. Solve the tough problems. Identify, elevate, and resolve complex billing and collections issues, and make recommendations that address both client needs and broader firmwide challenges. Safeguard quality and compliance. Ensure adherence to WilmerHale's billing and collections policies, client Outside Counsel Guidelines, accounting principles, and internal controls—while maintaining the integrity of accounting data. Keep the team running smoothly. Define backup processes and coverage, monitor performance against departmental metrics, and support corrective action and performance management as needed. What You'll Bring Leadership presence. Demonstrated supervisory capability, initiative, and accountability, with the ability to interact effectively with personnel at all levels and foster efficient, collaborative teamwork. Communication strength. Strong verbal and written skills, with the ability to convey information professionally through email, phone, and in-person interactions. Financial expertise. Solid knowledge of accounting policies and procedures and hands-on experience with accounting and collections software. Adaptability. The ability to prioritize competing responsibilities in a fast-paced environment and respond effectively to changing business needs. A forward-looking mindset. Openness to technological change—including a willingness to build comfort with generative AI tools as they become more integrated into the firm's practice—to support efficiency and innovation. Technical skills. Proficiency with Microsoft Office products. Required Experience Minimum 5 years experience with billing, collections, or general finance support Minimum 3 years of management or supervisory experience preferred. Experience with law firm billing and collections software—including 3E and *Collect preferred Internal Applicants Only: Minimum 2 years of WilmerHale experience required Education Bachelor's degree, or an equivalent combination of education and relevant experience, required. Why Join Us? A values-driven firm that fosters collaboration and respect Compensation based on experience, qualifications and internal equity. This position is eligible for a Hybrid Schedule Medical, dental, and vision insurance 401(k) with company match and profit-sharing options Paid time off and holidays For additional information about our benefits, please click here Wilmer Cutler Pickering Hale and Dorr LLP (WilmerHale) is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran, or any other protected status under applicable law. WilmerHale will make reasonable accommodation for qualified individuals with disabilities and otherwise as required by applicable law. For more information about Equal Employment Opportunity, please click here. This job description is intended to describe the general nature and level of the work being performed by employees in the position. It is not intended to be a complete list of all responsibilities, duties, and skills for positions. The firm reserves the right at all times, in its sole discretion, to add or subtract duties and responsibilities, as it deems necessary. #J-18808-Ljbffr WilmerHale