Shipping & Receiving Specialist at Warehouse in Antioch

Shipping & Receiving Specialist

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

Position Summary:

The Shipping & Receiving Specialist is responsible for the fulfillment of orders for shipping the Company's products and support materials, both directly and through a 3rd party warehouse to customers and field sales representatives. The Shipping and Receiving Specialist manages the receipt of the Company's product and support materials from factories and suppliers and manages the reverse logistics receipts of RMA's and employee returned equipment.

This position works in our warehouse located in Antioch, TN, and reports to the Site Operations Manager.

What You Will Do:

• Ensures that all orders processed through the ClearCaptions shipping department and 3rd party warehouse are shipped in accordance with ClearCaptions and customer requirements in terms of labeling, quantity, packaging, and packaging integrity.
• Receives and unpacks goods. Checks receipts against waybills, packing slips, etc. Prepares discrepancy reports when needed.
• Determines packaging requirements. May pack goods in accordance with applicable specifications, equipment characteristics, transportation methods/options, and routes.
• Updates and maintains all incoming and outgoing shipment records within the Salesforce order management application.
• Coordinates the movement and management of returned and replacement materials using established shipping and receiving processes.
• Conducts, as necessary, any search to locate products "lost" within the system or shipment routing. Adjusts records to reflect the situation and takes steps to correct the cause of the lost product.
• Maintains a clean, neat, and orderly work area.
• Conducts operations in a manner which promotes safety.
• Performs other duties as assigned.

The Kind of People We Look For:

• Versatile people who thrive on variety and challenge.
• Excited about working in a fast-paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.
• Talented individuals with a growth mindset who want to use their learning and relationship-building skills.
• Align with our company core values: Integrity, Accountability, Collaboration, Service, and Quality.

Qualifications:

• High School Diploma or GED (General Education Degree) preferred.
• Shipping & receiving with FedEx, UPS, and DHK experience preferred.
• Knowledge of Salesforce.com order management or similar shipping/receiving application preferred.
• Excellent customer service skills and administrative experience.
• Able to lift items more than 50lbs with assistance when necessary.
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours.
• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)

Physical Demands:

Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (95-100%)
• Keyboarding (70-90%)
• Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)
• May lift or move boxes (up to 50 pounds with assistance)

Work Environment:

Work environment is at the Antioch, TN warehouse.

Compensation:

$21-$22/hr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate's qualifications, experience, and business needs. For details on our comprehensive benefits program, visit to explore our total rewards package.

Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

ClearCaptions is an Equal Opportunity Employer.

CC does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.