Technical Parts Specialist - Diesel Generators

Job Description

Job Description

We are looking for a knowledgeable Technical Parts Specialist to support customers and provide quotes with selecting the correct components and accessories for power generation equipment in Long Beach, California. This Long-term Contract position is ideal for someone who combines strong customer service expertise with a consultative, service-focused approach to sales support. The role centers on helping clients understand technical options, resolve parts-related questions, and secure the right solutions to keep equipment operating reliably.

Responsibilities:

• Advise customers on suitable diesel generator parts and accessories by reviewing equipment needs, performance concerns, and application requirements.

• Support sales activity by preparing part recommendations, identifying complementary items, and strengthening customer relationships through responsive service.

• Apply technical knowledge of engines, alternators, controls, cooling assemblies, fuel delivery systems, and electrical components to guide purchasing decisions.

• Coordinate with inventory and approved suppliers to locate required items, confirm availability, and help maintain stock coverage for commonly requested parts.

• Educate clients on proper part usage, basic maintenance considerations, and troubleshooting steps, while directing more complex service matters to technicians when needed.

• Assess reported generator issues and recommend practical replacement parts or related solutions based on operating symptoms and system information.

• Process quotes, orders, invoices, shipment updates, and warranty-related documentation with accuracy and timely follow-through.

• Keep current on developments in diesel generator products, parts availability, and market trends to provide informed support to customers and internal teams.

• Strong working knowledge of diesel generators and major system components, including mechanical and electrical assemblies.
• Previous experience in parts support, technical sales, equipment service, or a similar role within power generation, heavy equipment, or related industries.
• Ability to read and interpret parts catalogs, technical manuals, wiring diagrams, and equipment documentation.
• Effective communication skills with the ability to translate technical information into clear guidance for customers.
• Proven customer service skills and the ability to manage inquiries with professionalism, accuracy, and urgency.
• Experience with order entry, inside sales, inbound customer support, or post-sales support activities.
• Comfortable using inventory systems and standard business software such as Excel, Word, and Outlook.