Front Office Manager

Front Office ManagerThe Front Office Manager leads the day-to-day Front Desk operation at Hotel Bardo Savannah, supporting the Director of Front Office in delivering a polished, personalized, and highly engaging guest experience.This role is ideal for an emerging Rooms leader who has built a strong foundation in luxury or upper-upscale hospitality and is ready for broader leadership responsibility.At Bardo, luxury is personal. Our Front Office team creates thoughtful, highly customized experiences through genuine connection, strong guest recognition, creative amenities, and attention to the details that make a stay memorable. This is a hands-on leadership role in a sophisticated environment where leaders are visible, accessible, and deeply connected to both guests and the team.This is an onsite position located at Hotel Bardo Savannah.What you'll do:Lead the daily Front Desk operation and ensure a smooth, welcoming arrival and departure experienceMaintain a highly visible presence in the lobby and engage naturally with guests throughout the dayCoach, support, and develop Front Desk team members through real-time feedback, training, and performance conversationsCreate personalized guest experiences through thoughtful recognition, amenities, service recovery, and anticipation of guest needsEnsure Front Desk service consistently reflects Hotel Bardo's luxury standards and culturePartner closely with the Guest Experience Manager, Night Manager, Housekeeping, Reservations, Engineering, and Food & Beverage to support a seamless guest experienceServe as Manager on Duty alongside other Front Office leaders and respond to guest and operational needs with sound judgmentSupport scheduling, staffing, labor management, and daily Front Desk planningMonitor guest feedback and help identify opportunities to strengthen service, processes, and team performanceAssist the Director of Front Office with recruiting, onboarding, training, departmental projects, and other leadership responsibilitiesSupport departmental goals and priorities while continuing to develop toward broader Rooms leadership opportunitiesQualifications:2+ years of progressive Front Office or Rooms experience within a luxury, upper-upscale, boutique, or full-service hotel environmentPrevious Front Desk supervisory or management experienceFormal hospitality leadership or management training experience strongly valuedHospitality management degree or related education preferredStrong passion for luxury service, guest personalization, and creating memorable experiencesDemonstrated ability to connect naturally with guests and coach teams with confidence and warmthStrong organizational, communication, and problem-solving skillsExperience with hotel property management systems; Opera experience preferredCareer-minded with a desire to continue growing within Front Office and Rooms leadershipAbility to work a flexible schedule, including evenings, weekends, and holidaysWhy Bardo?Join the team behind Travel + Leisure's #1 Hotel in Savannah.Work alongside curious, creative and passionate people who care deeply about their craft.Be empowered to create thoughtful, memorable moments for guests and for one another.Take care of yourself.Medical, dental, vision and wellness benefits for eligible full-time team membersCompany-matched 401(k) with fast vestingUp to 20 days of paid time off, paid holidays and a paid birthdayComplimentary daily team member mealExperience Bardo.Complimentary two-night stay at Hotel Bardo SavannahTeam member discounts on dining, Saltgrass Spa treatments, retail and The Cooking School at Saint BibianaComplimentary fitness classesOpportunities to experience the hotel as our guests doTravel well.Employee rates at select Leading Hotels of the World propertiesDiscounts at Highgate hotels worldwideGrow with Left Lane.Referral incentives and guest recognition programsCareer development opportunities across a growing hospitality portfolioOpportunities to learn, lead and build a career alongside an ambitious hospitality teamWe believe remarkable hospitality begins with remarkable people. People who notice the details. Who take pride in making someone's day. Who bring warmth, curiosity and character to what they do.If that sounds like you, there may be a place for you at Bardo.Come as you are. Create something rare.