IT Operations Engineer

Job Description

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to either Austin TX or Warren MI 3 days per week (T-W-Th) .

The Role

The IT Operations Engineer provides application operations support and application ownership for production-critical applications used at vehicle and propulsion manufacturing sites.

The role monitors system health responds to incidents performs troubleshooting supports deployments and maintenance activities and follows established procedures to help maintain application availability and reliable plant operations.

You will work with Linux Windows databases cloud services containers monitoring tools and AI-assisted operations capabilities. You will use enterprise generative AI assistants knowledge-search tools observability and workflow automation tools to accelerate troubleshooting and improve support quality.

You will also design configure test and maintain AI agents that can perform repeatable operational tasks such as information retrieval alert summarization ticket preparation health-check analysis documentation updates and first-level triage under approved controls.

You will collaborate with senior support engineers application development infrastructure and database teams and manufacturing partners to resolve issues complete operational tasks maintain documentation and escalate complex or recurring problems.

What Youll Do

• Monitor the health availability and performance of manufacturing Vehicle Assembly-related applications and supporting infrastructure.
• Troubleshoot incidents across Linux Windows databases and cloud-based applications in accordance with established service levels.
• Drive AI adoption through Agentic AI solutions and intelligent automation.
• Develop AI workflows that streamline repeatable operations-support activities while reducing manual effort and intervention.
• Apply AI-assisted observability to analyze logs identify root causes accelerate resolution and continuously improve operational performance.
• Execute approved configuration changes maintenance activities deployments patch releases and recovery procedures.
• Coordinate with application infrastructure development deployment and database teams during incident resolution.
• Manage certificates technical documentation application ownership activities and support processes.
• Build strong relationships with business partners technical teams colleagues and management.
• Provide remote technical support to manufacturing sites.
• Participate in a 24x7 on-call rotation after completing the required acclimation period.
• Contribute to a collaborative inclusive and high-performing team culture.

Your Skills & Abilities (Required Qualifications)

• Bachelors degree in Computer Science Information Technology Engineering or a related field or an equivalent combination of education and experience.
• 3 years of experience in information technology AI-enabled application support and automation.
• Experience with application deployments change management and incident management.
• Experience supporting Linux and Windows operating systems across legacy and cloud environments as well as databases such as Oracle PostgreSQL and SQL Server.
• Strong troubleshooting analytical and problem-solving skills with experience leveraging automation and emerging AI tools.
• Proven ability to analyze logs monitoring tools dashboards and utilities to troubleshoot technical issues and identify root causes.
• Ability to design and configure AI agents agentic workflows scripts and automations that safely streamline repeatable operations tasks reduce manual effort and advance AI adoption.
• Strong attention to detail and commitment to data integrity accuracy and responsible use of technology.
• Ability to support production-critical applications identify automation opportunities and participate in on-call rotations.
• Ability to define success measures for automation including time saved cycle-time reduction quality improvement reduced rework and improved operational consistency.
• Ability to manage multiple priorities in a production environment.
• Excellent written and verbal communication skills.

What Will Give You A Competitive Edge (Preferred Qualifications)

• Experience supporting applications in a manufacturing or plant operations environment.
• Experience with Site Reliability Engineering practices application monitoring or service-level objectives.
• Experience with cloud platforms PostgreSQL SQL Server or infrastructure automation.
• Experience with observability incident management problem management or root-cause analysis.
• Experience using Glean or a similar enterprise AI and knowledge-search platform.
• Ability to use generative AI to troubleshoot incidents summarize technical issues create runbooks and improve application-support workflows.
• Strong prompt-writing and AI-output validation skills.
• Understanding of responsible AI use access controls data privacy and protection of confidential information.
• Experience with AI-assisted automation scripting APIs monitoring or observability tools.
• Knowledge of manufacturing plant operations or production-critical systems.

Work Environment

This role supports production-critical applications used by GM manufacturing operations. The position may require support during critical production periods non-traditional working hours deployments patch releases maintenance windows and on-call coverage. The role provides remote technical support to manufacturing sites and may require work from a designated GM facility or manufacturing location according to the approved work arrangement.

#LI-CK1

Gm does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship (e.g. h-1b TN STEM OPT F1 etc.) Now or in the future.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us or call your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Required Experience:

IC