Solutions Engineer

Company Introduction: Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands. As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.    Airspace has been rated one of  America’s best Startup Employers and listed as one of  CNBC’s Disruptor 50 companies. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.   The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.     Engineer the Workflows Behind Mission-Critical Deliveries Airspace delivers service levels that no team could achieve on manual effort alone. Our platform is what makes that possible — a mature, deeply capable system that encodes exactly how, when, and under what conditions every order activity should happen.

The more faithfully that technology reflects the real-world needs of each customer, the more our people are freed to do what they do best: execute flawlessly when failure is not an option.   We're looking for a Solutions Engineer to join our R&D team and own that translation layer between the customer and the platform. You'll take complex, real-world customer Standard Operating Procedures (SOPs) and turn them into precise, custom workflows inside our core system — software defined workflows that govern the rules and timing of every order activity. You'll also configure the mobile workflows our drivers follow in the field, ensuring that every customer-specified action is performed correctly, every time.   This is a role for someone who finds deep satisfaction in taking something ambiguous and complicated and making it exact.   What You'll Do Partner Across Customers and Internal Teams Work closely with onboarding, operations, account management, and product to gather requirements, clarify ambiguity in customer SOPs, and validate that configured workflows reflect real operational intent. Serve as the bridge between what a customer says they need and how the platform delivers it. Translate Customer SOPs into Intelligent Workflows Take detailed, often complex customer SOPs and parse them into highly accurate, custom workflows within Airspace's core platform. Build and maintain the JSON-defined workflow diagrams that specify all the business rules for a customer — including which order activities occur, when they're triggered, and under what conditions. Own the accuracy and completeness of these configurations end to end. Configure Field & Mobile Driver Workflows Configure the mobile workflows that guide drivers through customer-specific activities in the field. Ensure that every required step — captures, scans, confirmations, exception handling — is presented correctly and in the right sequence, so that what happens on the ground matches exactly what the customer expects. Maintain, Test, and Evolve Configurations Rigorously test and validate workflows before they go live, and iterate as customer requirements change over time.