Client Care Specialist Shift Supervisor 12am-8am

Job Description

Job Description

Benefits:

• 401(k)
• Health insurance
• Paid time off

Client Care Specialist Shift Supervisor 12am-8am

Location: Peekskill, NY

Reports to: Reporting to the Client Care Specialist Supervisor /CE Assessor - Peekskill

Position Summary: the Jan Peek Client Care Specialist Shift Supervisor 12am-8am is responsible for overseeing shift operations to maintain a safe, compliant, and efficient environment, while adhering to organizational policies and procedures.

Key Responsibilities:

Staff Oversight

• Receive and review prior shift reports, including narratives, incident reports, and communication logs to ensure continuity of care and operations.
• HMIS reviews to ensure all Emergency Services clients are accurately checked in and documented
• Ensures all shift tasks are completed accurately, timely, and in compliance with organizational standards
• Communicate and document key shift updates, incidents, and client concerns for seamless handoff to incoming staff at 8 AM.
• Make recommendations to improve efficiency and streamline service delivery
• Conduct ongoing observation of resident well-being and adherence to program expectations.
• Make recommendations to improve efficiency and streamline service delivery

Operations Oversight

• Monitor facility supplies and restocks essential items (paper towels, toilet paper, soap,) ; Communicate facility preparedness and readiness to ensure safe operations for inclement weather , this is not limited to JPH furniture ( chairs, ES beds, common area furniture, etc.)
• Oversee facility cleanliness, including:
• Kitchen cleaning and upkeep
• Removal of garbage
• Weekend deep cleaning tasks (bathrooms and additional sanitization)
• Oversees completion of scheduled facility inspections, ensuring documentation is accurate and findings are communicated to the Supervisor or designee
• Perform additional administrative and operational duties assigned to support program effectiveness.
• Other duties as assigned

Schedule :

• As determined by Supervisor to meet 24/7 operational needs, including evenings, weekends, and holidays.

Qualifications:

• High School Diploma or Equivalent
• Minimum of 2 years of client service, ability to engage clients with empathy and experience in conflict resolution and deescalation
• Experience with issues related to homelessness, mental illness, and trauma
• Proficient with Microsoft, HMIS and databases

Skills and Abilities:

• Strong commitment to social justice and equity
• Ability to work with diverse populations
• Excellent time management skills
• Self-starter; flexible; ability to adapt to urgency

Salary: $22/hour + benefits

To Apply:Submitcover letter and resume to: No calls, please.

We strongly encourage people of color, lesbian, gay, bisexual, transgender,queerand non-binary people, veterans, parents, and individuals with disabilities to apply. CHHOP is an equal opportunity employer and embraces a diverse workforce and culture.