Clinical Services Manager

Description Clinical Staff Manager Thrive Mansfield Full-Time Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence. About The Role: Thrive Pet Healthcare is seeking a hands‑on, people‑focused Clinical Staff Manager to lead, coach, and support the medical support team within the hospital. This role is ideal for an experienced veterinary technician or clinical leader who is passionate about developing team members, improving hospital workflow, supporting high‑quality patient care, and fostering a positive, collaborative culture. Experience & Skills Requirements: 5+ years of experience in veterinary medicine preferred; specialty, emergency, or high‑volume hospital experience strongly preferred. 3–5 years of supervisory, lead, or management experience in veterinary medicine or a comparable healthcare environment preferred. Associate degree in veterinary technology preferred. Credentialed veterinary technician designation such as RVT, LVT, or CVT preferred. Strong technical skills and comfort supporting patient care, clinical workflow, and team training. Demonstrated ability to lead, motivate, coach, and develop team members. Excellent organization, prioritization, problem‑solving, and communication skills. Ability to work collaboratively with doctors, hospital leadership, team members, and pet parents. Strong customer service mindset with the ability to handle escalations professionally and calmly. High level of integrity, professionalism, confidentiality, and accountability. Comfortable with animal handling, basic husbandry, medication administration, and working in a clinical hospital environment. Role Responsibilities: Lead, coach, mentor, and develop veterinary technicians, assistants, and clinical support team members. Provide onboarding, hands‑on training, skills assessments, and individualized development plans for new and existing team members. Oversee technician and assistant schedules, PTO requests, shift coverage, call‑outs, and timekeeping responsibilities. Partner with hospital leadership to maintain efficient workflow, appropriate staffing levels, and strong patient care support. Support interviewing, hiring, onboarding, and performance expectations for clinical support team members. Provide regular feedback, coaching, and performance support in partnership with the Hospital Administrator. Participate in leadership meetings, staff meetings, one‑on‑ones, training programs, and hospital planning initiatives. Help identify and resolve operational inefficiencies such as missed charges, late procedures, workflow gaps, or inappropriate staffing. Model and reinforce a respectful, inclusive, collaborative, and client‑focused team culture. Assist on the hospital floor when needed to support patient care, team workflow, and hospital operations. Support development, implementation, and reinforcement of hospital policies, protocols, and best practices. Maintain confidentiality and demonstrate sound judgment in handling team member, client, and hospital matters. Schedule and Work Environment This is a full‑time leadership role that requires a balance of hands‑on floor support and administrative responsibilities. Flexibility is required to support hospital needs, including evenings, weekends, holidays, call‑outs, and urgent coverage situations as needed. The role may require up to 10% travel. The work environment includes both office and clinical hospital settings. Team members may be exposed to moderate noise, animal waste, odors, cleaning agents, and animal‑related risks such as bites, scratches, or contagious diseases. This position requires the ability to stand, walk, bend, reach, communicate clearly, use office and hospital equipment, and lift up to 40 pounds. About the Hospital Thrive Pet Healthcare Specialists Mansfield is staffed with emergency veterinarians and technicians 24 hours a day, 7 days a week including holidays. All emergency clinicians are well‑versed in emergency procedures and surgery. We can perform emergency procedures and surgeries at any time of the day or night. We also provide medical oncology and radiation oncology, providing comprehensive cancer care under one roof. At Thrive Pet Healthcare Specialists Mansfield, we provide high‑quality, compassionate care for you and your pets at any time of the day or night. Our goal is to work closely with your primary veterinarian to achieve fluent and seamless patient care, ensuring that we provide the outstanding treatment your pet deserves and your veterinarian recommends. We offer a full range of emergency services including in‑house bloodwork, digital X‑ray, anesthesia, surgery, oxygen support, blood and plasma transfusion capabilities, digital radiology & ultrasound, and endoscopy. Benefits – our care in action Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short‑and‑long‑term disability plans, we offer eligible team members: Competitive pay 401(k) with employer match Mental health resources, including easy access to therapy through Lyra Health Paid parental leave Purr‑ental leave for when you adopt a pet Subsidized backup childcare and elder care Expert advice, support and network discounts for fertility and family planning FREE CE courses Pet perks and veterinary service discounts Student loan support tools and assistance Some benefits shown are only for full‑time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements. Who We Are Thrive Pet Healthcare is united by our mission to create the future of pet well‑being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care. Our Support Office teams’ power that mission by supporting our hospitals through operational excellence, innovative programs, people‑centered culture, and forward‑thinking business solutions — all while having plenty of fun along the way. We nurture pets & people through meaningful relationships and exceptional pet care—and we are united by a shared set of values. Service – delivering exceptional service Empathy – leading with care Accountability – achieve meaningful outcomes Joy – be a source of light Exploration – learn to fuel growth Team – connect for success Read more about us here. #J-18808-Ljbffr