Administrative Technician - Reading, PA / Akron, OH

Administrative Technician

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

This is for an open position with the FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.

The Administrative Technician provides comprehensive administrative and technical support to the Manager, Facility Operations, Ohio, performing a broad range of functions that require initiative, sound judgment, and effective use of technology. This individual supports daily operations by maintaining databases and records, running reports, and assisting with timekeeping, file management, requisition and invoice processing, and office supply coordination. The Administrative Specialist identifies issues, recommends process improvements, and supports continuous improvement initiatives to enhance the effectiveness of the many FirstEnergy technical platforms.

This position can be located at either the Reading Office in Reading, Pennsylvania or the FirstEnergy Headquarters in Akron, Ohio.

Responsibilities include:

• Maintaining a safe workplace for coworkers and the community based upon knowledge of potential hazards and industry regulations/requirements.
• Providing a high level of customer service, continuous support, and proactive involvement to leadership and peers.
• Performing a variety of moderately technical administrative assignments requiring initiative, judgment, and well-developed knowledge and skills; assignments could include researching, developing, and implementing work input methods for each team in Administrative Services.
• Maintaining databases and lists associated with Administrative Services' programs initiating upgrades to improve service and responsiveness.
• Running various reports to support Administrative Services' objectives.
• Evaluating technology tools and implement improvements to enhance work request and preventative maintenance activities and processes to migrate to more electronic systems and away from paper systems.
• Supporting team members with routine day-to-day and administrative activities including timekeeping, creating and maintaining traditional and electronic files and records, distributing mail, answering telephone calls, processing requisitions, expense statements and invoices, and maintaining office supply inventory.
• Maintaining and enhancing an electronic forum for employees to provide feedback on service and response to requests for the Administrative Services Team.
• Maintaining and updating document, record, and drawing storage utilizing electronic tools such as SharePoint and FileNet.
• Performing general SAP administrative work.
• Compiling and researching data for projects and reports.
• Taking initiative to solve problems and bringing issues to closure.
• Demonstrating a willingness to question established procedures and processes.
• Providing sound internal and external customer service and responding in a prompt, courteous, and professional manner.
• Supporting a workplace of respect, appreciation and acceptance.
• Travelling to off-site locations and working outside regular business hours, as required.

Qualifications

• High school diploma or equivalent is required.
• Minimum 7 to 10 years related work experience is required. Related work experience includes administrative support and customer support.
• Pass the Edison Electric Institute (EEI) Support and Administrative Selection System (SASS) test.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint). Proficient in SAP.
• Able to follow established procedures and instructions, identify improvement opportunities, and produce high quality work products in a thorough, timely and accurate manner.
• Demonstrates a questioning attitude and experience making recommendations for process improvements when appropriate.
• Develops knowledge, skills and perspective.
• Demonstrates effective interpersonal skills and the ability to work in a team environment; demonstrates organizational skills, flexibility, and the ability to prioritize and adapt to shifting priorities and meet deadlines.
• Demonstrated customer service skills including the ability to be friendly, courteous and helpful to internal and external customers.
• Able to deliver quality, accurate work within established deadlines; maintains the confidentiality of sensitive information.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

FirstEnergy takes a market-based approach to pay, which may vary depending on your location. In addition, your actual base salary will depend on various factors such as your skills, qualifications, and experience.

The estimated base pay range for this role is $49,500 - $65,500.

Safety is a core value for FirstEnergy and is essential to all our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers, and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification: Non-exempt

FirstEnergy Human Resources Team

EEI Testing

We administer selection tests for a variety of positions. The required tests have been developed by the Edison Electric Institute (EEI), a trade association of investor-owned electric utility companies. We strongly encourage potential employees to review all information, including the sample test brochures, and to use the available practice tests before taking the actual tests. Click this link to access the practice tests. You will be prompted for a name and password. Use firstenergy for both.

Practice tests provide sample questions and detailed discussions of the correct answers. It's important to take the practice test as you would the actual one, with similar intensity and concentration. You must have Adobe Acrobat Reader on your computer.

Note: EEI website does not allow access to actual tests. Testing is held at various locations throughout our service territory based on where the job is located.