Medical Front Desk Receptionist/Patient Experience Expert I

Patient Experience Expert ISchedule: Full-Time | Day Shift | Monday-Thursday 8:00 am - 6:00 pm Friday 8:30 am - 12:30 pmExtended Hours Schedule (bi-monthly rotating schedule): Weekday 10 am - 8:00 pm; Weekend 8:30 am - 12:30 pmPay Rate: $23.27 - $26.76 hourly based on experienceAre you passionate about patient care and ready to make a difference every day? We are looking for someone who is passionate about serving the needs of individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values.We have received recognition for more than six (6) years NPT's Best Non-Profit to Work for Award.Why You'll Love It HereCompetitive payGenerous paid PTO and Sick time11 Paid Company HolidaysPaid training and certification supportHealth, dental, vision, with generous company contribution, paid life and disability plans & retirement plan with generous match of up to 8% of your contribution additional match of 1%.Tuition Reimbursement PlanOther voluntary plans are available to support you and your familyCareer growth opportunities in a supportive environmentWhat You'll DoThe Patient Experience Expert I (Front Desk Receptionist) is to provide a welcoming first point of contact and ensure accurate patient registration, scheduling, and communication so that patients experience timely, respectful and coordinated access to care.Represent CAN Community Health's mission, vision, and values in all interactionsProvide professional, confidential assistance to patientsAccurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance.Verify and updated patient insurance information and eligibility during check-inAccurately explaining billing policies, insurance coverage and patient financial responsibilities.Ensures compliance with federal and state billing regulations and clinic policies, especially related to CAN's mission.Collaborate with Revenue Cycle Management (RCM) Team to resolve discrepancies and ensure payments are posted accurately.Schedule and confirm patient appointments, managing any necessary follow-up for missing payments.Respond to patient inquiries regarding billing, insurance and payment in a timely manner.Assist with other front desk duties including answering phones and managing patient paperwork.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.RequirementsEducation/Professional:High School Diploma or equivalent requiredMinimum of one year experience in a medical office or front office settingKnowledge of electronic medical records systems preferredMust maintain a valid Basic Life Support (BLS) certification or must successfully complete and obtain certification within 90 days of employmentMust be able to operate a motor vehicle and have valid insurance and driver's license.Must be able to pass a Level I and Level II Background check as required.CAN Community Health, Inc. is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.