Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my State Farm agency in 2007 and currently lead a close-knit team of three. I’ve been with State Farm my entire career, starting in Finance and interning right out of college before eventually pursuing my dream of agency ownership.

I’m married with three daughters, and my husband — a third-generation insurance agent — now works alongside me in the business. I’m bilingual and a proud graduate of St. Ambrose University, where I earned both my B.A. in Accounting and my MBA. Outside the office, you’ll usually find me spending time with my family or doting on our toy poodle.

I’m passionate about community involvement and proudly sponsor Dream Catchers, an organization that makes a meaningful impact in the lives of others.

I offer a variety of perks, including PTO, casual Fridays, cash and quarterly promotions, occasional team lunches, free drinks, and even a full kitchen in the agency.

Maintaining a positive, collaborative culture is a top priority for me. I’m looking for go-getters who are self-driven, team-oriented, and eager to contribute to a supportive environment where everyone helps each other succeed.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Carolina Espinoza - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.