AV Tech Lead

Audio Visual Coordinator

This position will coordinate AV projects, testing plans, status, risk, and follow-up with both internal clients and contractors while working collaboratively with the Audio Visual Principle and IS Service teams. This position will report to the Sr. Director of Service Delivery to ensure that the testing, implementation, user experience and support of existing and new systems meet CHOP standards. Confidence, professionalism, self-discipline with focus and attention to detail, and strong communication skills are attributes required for success. Experience with Cisco room kits, Microsoft Teams, WebRTC (Real Time Communication), and Cloud Video Interop (CVI) is desirable. CHOP is engaging in the setup of a Proof of Concept (POC) for Cisco Microsoft CVI conferencing enablement, Hybrid Calling capabilities, and Hybrid Calendaring services.

Additional Technical Requirements:

• Able to perform effectively with little direct supervision
• Customer service oriented team player with excellent communication, documentation, organizational, problem solving, written and verbal skills. Must have the ability to develop, test and document technical steps and procedures.
• Ability to utilize systems analysis techniques and procedures to determine proper hardware, software or system functional specifications
• Ability to understand, analyze and resolve problems, while on the phone or on-site with user.
• Must have working knowledge of many various pieces of equipment and software including printers, terminals, PCs, networking and telecommunication hardware, etc. Working knowledge and understanding of issues inherent to Microsoft software including, but not limited to security, deployment, imaging, auditing, licensing and compliance; deployment and upgrading; features and functionality.
• Ability to analyze and solve technical problems by investigating, developing, and implementing potential solutions using troubleshooting skills
• Working knowledge of the TCP/IP protocol suite.
• Must have the ability to work in a high-pressure fast-paced environment.
• Must have the ability to work day shift, nights, and/or weekends when needed.
• Medical terminology helpful and previous medical EUD or Service Desk level 2 support background preferred.
• Ability to manage the demands of multiple constituencies, define priorities, and set appropriate expectations as well as strong organizational qualities in all aspects of work including coaching and guiding Tier 1 EUD technicians, Service Desk Analysts, and contractors.
• Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
• Must be familiar with standards and trends in the industry in relation to EUD technologies and related IT practices, policies and processes.