SERVICE ADVISOR

We are seeking a motivated, organized, and customer-focused Internal Service Advisor / Customer Service Representative to join our growing dealership team. This position plays a critical role in supporting the service department by coordinating internal repair orders, communicating with technicians and departments, and delivering exceptional customer service to both internal and external customers.ResponsibilitiesOpen, manage, and close internal repair orders accurately and efficientlyCoordinate vehicle repairs between sales, service, and parts departmentsSchedule service appointments and communicate repair timelinesMaintain consistent communication with customers regarding vehicle status and updatesReview repair recommendations and explain services clearly and professionallyWork closely with technicians to ensure repairs are completed properly and on timeAssist with warranty documentation and dealership processesHandle inbound phone calls, emails, and customer inquiriesEnsure a positive customer experience from check-in through vehicle deliveryMaintain accurate records and follow GM dealership proceduresQualificationsPrevious automotive dealership or customer service experience preferredExperience with GM systems and dealership software is a plusStrong communication and interpersonal skillsAbility to multitask in a fast-paced environmentOrganized, detail-oriented, and dependableProfessional appearance and attitudeBasic computer and phone skills requiredValid driver’s license with clean driving record preferredWhat We OfferCompetitive pay based on experienceHealth, dental, and vision insurancePaid time off and holidays401(k) retirement planOngoing training and career advancement opportunitiesPositive team-oriented work environmentPosition TypeFull-TimeMonday–Friday with occasional Saturdays as neededIf you are passionate about customer service and enjoy working in a fast-paced automotive environment, we encourage you to apply and become part of our Buick GMC dealership team.Qualifications/Requirements - Service Advisor:At least 1 year’s Automotive Service Advisor and/or dealership experience requiredFantastic customer service and communication skillsFriendly personalityTime-management skillsProfessional, well-groomed personal appearance and a positive attitudeTeam-oriented and self-motivatedStrong computer skillsGood multitasking and organizational skillsClean driving record and valid driver's licenseHigh school diploma or equivalentApplicants must pass pre-employment testing to include background check and MVR.We are a DRUG free employer and a pre-employments test is requiredTekion experience helpful #J-18808-Ljbffr