Office Administrator

Job Description

Job Description

Office Administrator

Stella Design & Remodel

Plymouth, MI

Join a Team That Has Been Transforming Homes Since 1958

At Stella Design & Remodel , we specialize in high-end residential remodeling, including kitchens, bathrooms, additions, aging-in-place solutions, and whole-home renovations. For over 65 years, homeowners have trusted us because of our craftsmanship, integrity, communication, and commitment to delivering an exceptional remodeling experience.

We believe in The Stella Way : taking ownership, communicating proactively, exceeding expectations, and treating every customer's home as if it were our own.

We are seeking a highly organized, energetic, and professional Office Administrator to become a key member of our team. This position serves as the central hub of our office operations while helping support our marketing efforts, customer experience, sales team, and production team.

If you enjoy organization, customer service, technology, marketing, and being part of a collaborative winning team, we'd love to meet you.

What You'll Do

Office Administration

• Manage day-to-day office operations and administrative functions.
• Maintain organized digital and physical filing systems.
• Enter and maintain accurate customer, vendor, and project information.
• Prepare, proofread, and distribute proposals, contracts, reports, correspondence, and other company documents.
• Assist with permit applications and project documentation.
• Manage office supplies and coordinate vendor services as needed.

Customer Experience

• Coordinate appointments, consultations, and meetings.
• Support customer communications throughout the remodeling process.
• Coordinate customer satisfaction surveys and assist with generating Google Reviews.
• Help ensure every customer experiences the high level of service Stella Design & Remodel is known for.

Sales & Production Support

• Maintain calendars and scheduling for sales staff, project managers, and leadership.
• Assist with proposal preparation and project documentation.
• Support job scheduling and reporting activities.
• Maintain organized project records and client files.
• Help improve communication and coordination between departments.

Technology & Systems

• Utilize Microsoft 365 applications, including Outlook, Word, Excel, Teams, and OneNote.
• Help maintain and improve digital workflows and office systems.
• Assist with CRM and project management software.
• Support process improvements that increase efficiency and productivity.

What We're Looking For

Required Qualifications

• Strong proficiency in Microsoft 365 (Outlook, Word, Excel, Teams, OneNote).
• Excellent organizational and multitasking skills.
• Strong written and verbal communication abilities.
• Experience managing social media and digital marketing content a must.
• Professional phone and customer service skills.
• High attention to detail and accuracy.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Positive attitude and team-first mentality.

Preferred Qualifications

• Experience in office administration, office management, or construction administration.
• Experience with QuickBooks.
• Experience with CRM and project management software.
• Knowledge of residential remodeling, construction, or design industries.

The Stella Way

Our team members:

• Take ownership and follow through.
• Communicate proactively and professionally.
• Focus on solutions, not problems.
• Support one another and work as a team.
• Treat customers, vendors, and coworkers with respect.
• Consistently look for ways to improve the customer experience.

We believe great remodeling projects begin and end with great communication, accountability, and service. Every team member plays an important role in creating lasting relationships and earning trust with our customers.

Why Join Stella Design & Remodel?

• Family-owned company serving homeowners since 1958.
• Positive, team-oriented culture built around The Stella Way.
• Opportunity to make a meaningful impact on the customer experience.
• Growth and professional development opportunities.
• Collaborative environment where your ideas are valued.
• Work on beautiful remodeling projects that transform people's homes and lives.

If you're organized, motivated, customer-focused, and excited to support a growing remodeling company, we encourage you to apply today.

Pay: $20-$25 per hour (based on experience)
Benefits: N/A

Schedule: Flexible Hours Part Time In-Office –Monday-Friday, Full-Time, In-Office