Deskside Technician II

Job Details Deskside Technician II Charlotte, NC | Posted: 5/27/2026 Job ID: 63904 Job Category: Deskside Technician II Position Type: Contract Duration: 1 year Remaining Positions: 1 Job Description Stefanini Group is looking for a Deskside Technician II for a globally recognized company! For interested applicants, click the apply button or reach out to Micah Andres at View phone number on click.appcast.io / View email address on click.appcast.io for faster processing. Thank you! Job Title Level II Deskside Technician Position Summary Mid-level, hands‑on IT support role responsible for second‑line, in‑person support of end‑user desktops, laptops, peripherals, and related infrastructure. Resolves escalated incidents and service requests, performs advanced troubleshooting, supports imaging and deployment projects, mentors Level I staff, and coordinates with engineering teams and vendors to restore service quickly and securely. Key Responsibilities Provide advanced, in‑person technical support for desktops, laptops, mobile devices, printers, docking stations, unified communications hardware, and common peripherals. Troubleshoot and resolve escalated hardware, operating system (Windows/Mac), application, and connectivity issues (wired/wireless/VPN) that exceed Level I scope. Perform and manage complex workstation builds and imaging using standard tools (e.g., MDT, SCCM/Intune), including customization, driver management, and post‑deployment validation. Lead incident diagnosis using logs, event viewer, networking tools, and remote support tools; implement workarounds and permanent fixes. Administer and troubleshoot Active Directory, group policy issues, profiles, roaming/cached profiles, and local account problems as required. Job Requirements Advanced technical support skills for desktops, laptops, mobile devices, printers, docking stations, unified communications hardware, and common peripherals. Strong troubleshooting of hardware, OS (Windows/Mac), applications, and connectivity issues exceeding Level I scope. Experience with workstation builds and imaging using tools such as MDT, SCCM/Intune. Proficiency in incident diagnosis with logs, event viewer, networking tools, remote support. Active Directory and group policy administration experience. Pay Range $27.00 - $28.00 per hour #J-18808-Ljbffr