Providence, RI - Admin/Clerical - DHS - ORS - N/A - Project Services Coordinator

Project Services Coordinator- RI ORS

Perform reception, telephone and customer service duties inclusive of the following at an Agency providing services to individuals with disabilities in the Providence area.

Hours Monday Friday 8:30- 4:00

Candidates must be able to:

• Promote a good public image in all customer contact
• Maintain a high level of composure and judgement while working under pressure handling customers
• Perform routine repetitive reception duties that may involve clerical work for counselors/clients (copies, search web); greeting clients and contacting appropriate personnel; receiving and providing information, interact with security and other building personnel as needed
• Operate a central telephone control console or a private exchange to answer incoming agency telephone inquiries
• Make local connections and as required, to transfer calls from one line to another
• Transfer call to outside agencies as needed
• Disseminate accurate authorized information to clients regarding the activities of the agency or other community service agencies as needed
• Receive information from clients and route accordingly
• Access and maintain a Google Calendar for managing conference room reservations(s)
• Maintain reception area and adjacent conference and meeting rooms in proper order
• Demonstrate proficiency with computer programs such as Word/Excel/Outlook
• Utilize a computer based case management information system to look up information as needed
• Provide clerical support to agency staff as needed

Other related duties as assigned