Field Case Manager

Accountabilities: - Serve as the primary contact for physicians and healthcare provider teams within the assigned territory. - Communicate with patients and program stakeholders as required, developing and maintaining trusted professional relationships. - Educate healthcare providers and their staff about program services, patient support resources, therapy navigation, reimbursement, and enrollment processes. - Review patient charts and ensure all required documentation is accurate and complete, including special authorization forms, enrollment documentation, and prescription renewals. - Take ownership of the special authorization process, ensuring submissions are timely, accurate, and appropriately supported to facilitate reimbursement. - Provide physicians with ongoing updates and guidance regarding patient status, program changes, processes, and relevant best practices. - Adapt program services to meet the specific needs of healthcare providers and patients across both in-clinic and remote settings. - Identify challenges and proactively develop solutions that improve the quality and effectiveness of patient support. - Collaborate closely with program colleagues and healthcare professionals to coordinate activities and deliver a consistent patient-centered experience. - Participate in healthcare education events with healthcare professionals when required, including occasional events outside standard business hours. - Follow established program performance standards, procedures, privacy requirements, and operational guidelines. Requirements: - Registered Nurse (RN), Bachelor of Science in Pharmacy, another relevant science degree, or equivalent transferable healthcare experience. - Knowledge of Canadian public and/or private third-party reimbursement environments. - Previous case management experience is an asset. - Bilingual English and French communication skills, both written and verbal, are required for positions supporting Quebec and New Brunswick. - Strong understanding of medical terminology and the ability to communicate confidently with physicians and healthcare teams. - Exceptional interpersonal and customer-service skills, with the ability to establish credibility and build trusted professional relationships. - Strong analytical, organizational, prioritization, and time-management skills, with the ability to manage multiple tasks and competing priorities. - Excellent written and verbal communication skills, with a strong attention to detail and results-oriented mindset. - Ability to work independently in a remote environment while collaborating effectively with colleagues and program stakeholders. - Comfortable adapting to changing priorities, ambiguity, and evolving program requirements. - Strong computer literacy and proficiency with Microsoft Office applications. - Ability to exercise sound judgment, demonstrate a sense of urgency, and maintain accuracy when handling sensitive patient and healthcare information. - Valid, unrestricted, non-expired driver's license and access to a personal vehicle. - Ability to attend required healthcare education events, including occasional activities outside regular business hours. - Ability to maintain a private, dedicated home-office space suitable for company-provided equipment. Benefits: - 12-month contract opportunity with a full-time schedule. - Primarily remote work from a dedicated home office, combined with meaningful in-person interaction with healthcare professionals and clinics. - Comprehensive health and wellness benefits, including medical, dental, and vision coverage where applicable. - Resources supporting physical, emotional, financial, and social well-being. - Family-focused support that may include backup dependent care, adoption assistance, family-building support, and caregiver resources. - Paid parental leave and other family-friendly benefits. - Access to behavioral health and wellness resources. - Training and professional development programs to support continued career growth. - Mentorship opportunities and employee resource groups. - Opportunities to participate in volunteer and community activities. - A patient-centered environment where your clinical expertise and relationship-building skills can directly contribute to better healthcare access and outcomes. #J-18808-Ljbffr