Restaurant Manager - City Cruises, Philadelphia

Hornblower Group

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada.

Position Summary

The successful Restaurant Manager will successfully direct and oversee all activities of the dining cabin and galley to ensure high-quality food and drinks, hospitable and efficient customer service, and profitable operations.

Duties and Responsibilities

• Provide exceptional hospitality to guests and shipmates as prescribed in Our Service System (RESPECT)
• Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment
• Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)
• Conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)
• Maintain highest standards of safety for customers and staff
• Maintain highest standards of sanitation in accordance with local regulation and corporate guidelines
• Develop and execute programs that improve the level of service and product quality
• Lead by example; maintain highest level of professionalism, integrity, and strong work habits
• Develop strong teamwork within the crew
• Assist in hiring, training, and development of all restaurant shipmates
• Help develop and execute shipmate incentive programs
• Maintain good working relationships with other departments (marine, sales, and administration)
• Attend all scheduled meetings
• Operate all restaurant systems (point of sale, inventory/purchasing system, reservations system)
• Reconcile onboard cash and credit sales with the point-of-sale system
• Review timekeeping records for each shift to ensure accuracy
• Create schedule for assigned department ensuring proper staffing within budgeted guidelines
• Additional job duties as assigned

Requirements & Qualifications

• High school diploma or equivalent required
• Minimum of five (5) years of total restaurant experience in full-service, high volume environment
• Must have supervisory experience
• Associates or Bachelor's degree in related field preferred
• Responsible alcohol service requirementsRAMP Certification required
• Responsible for meeting health department sanitation codes & requirements-SERV Safe Certification required