Operations Coordinator & Bookkeeper

Job Description

Job Description

Location: Savannah, GA (Local Candidates Only)
Schedule: Hybrid (2 days per week in office)
Pay: Starting at $25.00/hour

About J&S Accounting

J&S Accounting is a growing bookkeeping firm dedicated to helping small businesses succeed. We're looking for an organized, tech-savvy, and proactive professional to join our growing team. This role combines bookkeeping, client support, and operations to help keep our firm running smoothly.

The ideal candidate enjoys solving problems, improving processes, and supporting both clients and the team.  

Reports To:

• Janel Varnadoe, President
• Megan, Director of Systems & Operations

What You'll Do

Client Success & Operations

• Coordinate and manage the client onboarding process from start to finish.
• Monitor and manage the firm's ticketing system, troubleshooting team issues, escalating internally as needed, and ensuring timely resolution.
• Answer incoming phone calls and manage the firm's administrative email inbox.
• Assist clients with software and system issues, including, but not limited to: QuickBooks Online, Bank feed connections, Verification code assistance, Login credential updates, LedgerDocs setup and support, or Client Portal support.
• Support leadership with special projects and day-to-day operational initiatives.

Bookkeeping

• Manage bookkeeping for a small portfolio of monthly or quarterly clients (typically no more than five).
• Provide bookkeeping coverage for team members during vacations or other absences.

Billing & Process Improvement

• Manage firm billing and invoicing.
• Lead the implementation and ongoing implementation and management of Biller Genie.
• Ensure billing for 100+ clients is accurate and completed on schedule.
• Assist with training team members on new software and operational process implementation.
• Identify opportunities to improve workflows, automate repetitive tasks, and increase efficiency across the firm.
• Bring solutions and recommendations, not just complete tasks.

Qualifications

Required

• 3–5 years of QuickBooks Online experience.
• Previous bookkeeping experience required.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Outstanding customer service skills.
• Comfortable learning and adopting new technology and software.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proactive, dependable, and solution-oriented.
• Must reside in or near the Savannah, Georgia area.

Preferred

• Experience supporting multiple clients or working in a bookkeeping or accounting firm.
• Experience with workflow or ticketing software.
• Familiarity with LedgerDocs, Biller Genie, QuickBooks Online or other accounting technology platforms.

Why Join J&S Accounting?

We're a collaborative, growing firm where every team member makes an impact. If you enjoy helping people, solving problems, and being part of a team that values excellence and continuous improvement, we'd love to meet you. This position is hybrid - in-person and remote. In person, 2 days a week required. Office is located in Wilmington Island and Starland District in Savannah.   

Busy Full-Service Bookkeeping Firm

Company Description

Busy Full-Service Bookkeeping Firm