Customer Account Specialist

Temporary Order Entry And Customer Support Assistant

This temporary role provides essential order entry and customer support assistance for ARO, MPOB/IRP, Hartell, and Rotodel brands. The position focuses primarily on accurate and timely order processing, order maintenance, and administrative support to ensure smooth execution of customer support. The role works closely with Sales, Customer Service, and Operations teams to input orders, update order details, and support standard customer requests during a defined staffing period.

Responsibilities

• Accurately enter customer orders into internal systems across multiple intake channels
• Review incoming orders for completeness, pricing accuracy, and required information; escalate discrepancies as needed
• Maintain and update orders, including quantity changes, delivery dates, cancellations, and corrections.
• Support standard customer inquiries related to order status, shipping information, and invoicing by following established procedures.
• Communicate order confirmations, acknowledgements, and updates using approved templates and processes.
• Partner with Sales and internal teams to ensure orders are processed according to standard work instructions.
• Maintain organized electronic documentation and ensure data accuracy in Oracle/CRM and related systems.
• Assist with basic post order activities such as returns, restocking requests, and order adjustments under defined guidelines.
• Adhere to service level expectations, quality standards, and confidentiality requirements.

Key Competencies

• Strong attention to detail and accuracy
• Ability to manage repetitive, high volume order entry tasks
• High level of problem-solving skills within established guidelines
• Must have excellent verbal and written communication skills
• Effective organizational and time-management skills

Requirements

• Associates degree in business, Marketing, Supply Chain or Finance preferred
• 3-5 years of experience in order entry, customer service, or administrative support, preferably in an industrial environment.