Sales Operations Specialist, Brooklyn NYC

Job Description

Job Description

About the Job

Frank Darling is an online, female-founded fine jewelry brand making custom engagement rings, wedding bands, and fine jewelry more accessible than ever before. We’ve been featured in Vogue, InStyle, WSJ, Bloomberg, Forbes, Brides, Glossy , and more for our design, sustainability, and modern take on bridal.

We have an immediate, on-site opening for Sales Support in our {Studio Location} studio. This role is the operational backbone of the studio—supporting the client experience, managing diamond and inventory logistics, and ensuring each day runs smoothly. The ideal candidate is detail-oriented, calm under pressure, and comfortable working behind the scenes in a fast-paced, high-touch environment.

Key Duties & Responsibilities

Customer Experience Support

• Greet clients and manage front-of-house flow, including opening the door, offering seating and beverages, and supporting a warm, polished showroom experience

• Facilitate appointments for client ring/jewelry pick-ups

• Assist clients with ring/jewelry repair and resize drop-offs

• Lightly assist walk-in clients when sales designers are unavailable by explaining the process, answering basic questions, and showing sample rings as needed

• Contact late appointments and assist with rescheduling as needed

• Field inbound phone calls and support the local studio inbox on chat platforms

Showroom Organization

• Maintain a clean, organized, and client-ready showroom environment

• Manage packaging supplies, office supplies, and snacks

• Oversee showroom music and general studio ambiance

• Create job envelopes for repairs, resizes, and remakes

Operations & Inventory

• Open and set up the studio each morning

• Handle all inbound and outbound diamond shipments, ensuring accuracy and adherence to stone handling and security protocols

• Manage long-term memo inventory and sample jewelry inventory

• Prep stones and paperwork for upcoming appointments

• Serve as the primary liaison with the Gemology Team for shipments and inventory coordination

• Pick up and drop off packages from FedEx as needed

• Liaise with the Client Care Team regarding pickups, drop-offs and ring shipments

• Ensure accurate, timely updates across internal systems related to inventory, appointments, and shipments

• Proactively flag discrepancies, issues, or delays and escalate as needed to the Studio Manager or HQ teams

• Assist with end-of-day studio reset and readiness for the following day

• Partner with the Studio Manager on ad hoc tasks to support overall studio operations

• Communicate with the building manager to resolve facility-related issues

Requirements & Experience

• Strong knowledge of fine jewelry styles and trends

• Comfort working with high-value inventory in a detail-driven environment

• Technologically adept with the ability to learn and manage multiple internal systems

• Keen eye for detail paired with empathy, professionalism, and good judgment

• Strong organizational skills and the ability to manage multiple priorities at once

• Proactive, creative problem-solver who thrives in a fast-paced environment

• Excellent communication skills, both written and verbal

• Ability to read diamond laser inscriptions using a jeweler’s loupe

• 1+ years of jewelry experience preferred

• Able to lift up to 15 pounds when required

Job Details

• Full-time, on-site role located in Williamsburg, NYC

• Studio hours are 10AM–6PM

• Available schedule: Thursday to Monday

• Salary: 50-55K commensurate with experience

Benefits

• Equity Compensation – every Frank Darling team member receives stock options

• Insurance – medical, dental, and vision insurance starting the first day of your second month

• 401(k) – optional program

• Paid Time Off – flexible, unlimited PTO policy

• Pre-Tax Commuter Benefits

• Employee Discounts – generous discounts for you, your friends, and your family