Travel Quality Operations Lead - Data-Driven QA & AI Tools

Capital One Bank

Capital One Travel is seeking a Quality Operations lead to transform QA from a retrospective measurement function into a proactive driver of agent proficiency and service quality across our Travel call center network. You will own the integrity of our QA rubric, facilitate global calibrations, and leverage data-driven insights to close the feedback loop between Quality, Operations and Training, ensuring consistent, elevated servicing as we scale. #J-18808-Ljbffr Capital One

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Vacancy posted 4 days ago

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