Receptionist

Receptionist

Pawsperity opened its doors in January 2016 as the country's only nonprofit grooming school. Our mission is to empower families to become self-reliant through job training, life skills, and practical solutions to end their cycle of poverty.

Position Purpose: The Receptionist supports the Grooming School and is responsible for ensuring a positive customer service experience and smooth interactions. The scheduled hours are Mon 9-1, and Tues-Fri 7:30-4:30.

Essential Responsibilities include:

• Reception Duties
• Greet and check in/out clients and their dogs in a professional and friendly manner.
• Answer phone calls, respond to emails, and manage appointment scheduling.
• Handle payments, invoices, and maintain accurate records of services rendered.
• Provide information to clients about services, pricing, and policies.
• Address client inquiries, concerns, and requests promptly and effectively.
• Ensure the front desk, waiting area, and kennel spaces are tidy, welcoming, and well-maintained.
• Assist with the opening and closing procedures of the facility.
• Customer Service
• Build and maintain positive relationships with clients, ensuring a high level of customer satisfaction.
• Update pet owners on their dog's experience, behavior, and any notable incidents during their stay.

Minimum Requirements:

• 1-3 years' experience working as a bather or dog groomer
• Understanding of different dog breeds and breed standard trims
• Experience with scheduling/reception
• Exceptional customer service skills
• Knowledge of Microsoft Office Suite
• Experience using Gingr software, preferred
• Multi-tasking with strong time management skills

Benefits:

• Health Savings Account contribution (up to $2500)
• Health Insurance
• Employee assistance program
• Dental insurance
• Vision Insurance
• Life insurance
• Paid time off
• Retirement plan