Director, Core Operations and Applications

At Suffolk Credit Union, we empower our members and strengthen our community by promoting financial wellness, transparency, and respect. Join us to enjoy comprehensive benefits, including health plans, 401(k) matching, and support for work-life balance, along with employee engagement activities and opportunities for community involvement. Role Overview Director of Core Processing helps shape the credit union's strategy by leading technology initiatives and ensuring smooth operations. The Director of Core Processing and Systems manages the Core Operations team within IT, oversees systems tied to Fiserv DNA, improves processes, ensures compliance, and works to enhance the member experience. Responsibilities Oversee the employees, operations, and performance of the Information Technology Core Operations department; establish and maintain procedures for daily, monthly, and yearly operations, disaster recovery, backup, and testing; manage and schedule all mandated system upgrades, patches, enhancements, replacements, and upgrades in core and ancillary equipment; manage and ensure the satisfactory performance of all core ancillary systems; coordinate with stakeholders and minimize disruptions. Ensure compliance with NCUA, industry regulations, internal policies, and security standards; coordinate responses for exams and audits; achieve a minimum “Satisfactory” rating on internal audits and examinations; stay up to date with industry trends, emerging technologies, and regulatory changes to recommend system upgrades or changes. Collaborate with cross‑functional teams, internal stakeholders, and external vendors to identify and implement process improvements, system enhancements, automation initiatives, and effective communication strategies; monitor and report on key performance indicators (KPIs) to assess effectiveness and efficiency; contribute to strategic planning and the development of the credit union’s overall operational and technological roadmap. Establish and maintain relationships with partners and technology providers; negotiate contracts, manage vendor performance, agreements, and billing; ensure optimal service levels, cost‑effectiveness, and effective vendor management related to core banking and ancillary systems. Essential Qualifications Bachelor's degree or equivalent technical education required 5-8+ years of core processing operations or relevant experience, including 2+ years in a progressive leadership capacity Advanced knowledge of Fiserv DNA platform Advanced knowledge of information technology operations and systems Proficient understanding of IT infrastructure, support, security, and technical support Knowledge of systems processing techniques, computer operations, hardware, and peripherals Familiarity with server room operations and safety protocols Knowledge of credit union products, services, policies, regulations, and procedures Skilled in group presentation and public speaking Ability to provide supervisory leadership of professional, intermediate, and entry‑level staff Ability to handle multiple and complex deadlines Ability to express oneself clearly and articulately both orally and in writing Ability to make decisions and take initiative in problem resolution Apply today and embark on a rewarding career and start empowering your possible! Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy‑related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws. #J-18808-Ljbffr Suffolkcu