Business Technical Support Analyst

JOB SUMMARY

The primary mission of the CVRI, the largest organized research unit on the San Francisco campus is to promote fundamental and clinical research on the cardiovascular and pulmonary systems and to provide opportunities for postdoctoral training in these fields with over 400 faculty staff and fellows the CVRI Is comprised of faculty from a variety of departments (Pulmonary Medicine, Biochemistry and Biophysics, Cellular and Molecular Pharmacology, Medicine, Pediatrics, Anatomy, Physiology, Cardiology and Lung Biology). The position offers technical support to approximately 400 faculty and staff who use PC and Macintosh computers. The primary functions of this position are Workstation installation and maintenance. Application Server installation and maintenance, maintaining functional integrity of the LAN and connections with the campus network, hardware and software installations and maintenance, troubleshooting set up, upgrading and configuration of computers, managing Active Directory accounts, and supporting connections to the hospital information system (APEX) The position also supports and backs up Windows and Unix Based servers. Manage Screen connect remote software. Department Summary The primary mission of the Cardiovascular Research Institute, the largest organized research unit on the San Francisco campus, is to promote fundamental and clinical research on the cardiovascular and pulmonary respiratory systems and to provide opportunities for postdoctoral training in these fields. With over 200 faculty, staff, and postdoctoral fellows, the CVRI supports faculty from a variety of departments (Medicine, Biochemistry, Biophysics, Lab Medicine, Pediatrics, Anatomy, Anesthesia, Pharmaceutical Chemistry, Physiology, Cellular and Molecular Pharmacology). The total extramural funding is $29 million annually (direct and indirect costs), with $1M in indirect cost return, and $561K in State funds. Assets include $38 million in endowment income and gifts, $3M in clinical reserves, and $5.8M in opportunity funds. Responsibilities Macintosh and PC hardware support (40%) – Install, configure, maintain and troubleshoot new and transferred computers and peripherals, including internal battery, memory, cache, RAM and ethernet cards, and ensure hardware meets all UCSF security requirements. Software installation and configuration (25%) – Install and configure operating systems, applications such as Filemaker Pro, Office 2008 and 2010, Eudora, Sophos and Symantec virus protection, and install software for campus online systems (OLPPS STOR). Network support (10%) – Assist in local and wide area networking functions, diagnose and resolve problems, submit work requests and coordinate with Enterprise Network and Medical Center IT support. Server support (25%) – Configure and maintain servers for backups (Retrospect), file sharing, application servers and manage Bigfix installation and console. Required Qualifications Bachelor's degree in a related area and/or equivalent experience/training. Minimum 1 year of related experience. Demonstrated technical skills and knowledge of Macintosh and PC hardware, servers, peripherals and software. Proven ability to install, configure and upgrade desktop systems. Knowledge of wide area and local networks and ability to troubleshoot problems and coordinate solutions. Ability to install programs and diagnose hardware, software, or network problems. Excellent communication skills and ability to instruct/train users. Experience with server file sharing, application management and Active Directory. Preferred Qualifications Knowledge of remote access programs (RAS), Virtual Private Networks (VPN). Knowledge of OLPPS and Retrospect software. Bachelor of Science degree in computer sciences or related field. Work experience of >5 years with PCs and Macs. #J-18808-Ljbffr University of California - San Francisco