Call Center Operator

Call Centre Operator Linear West, Inc., a leading licensed contractor specialising in concrete and excavation services, is seeking a professional and dedicated Call Centre Operator to join our team. Based in our Atlanta office, you will be the first point of contact for our clients, playing a crucial role in upholding our commitment to superior service and satisfaction. We are looking for a highly organised and articulate individual to manage client communications and provide vital support to our operational teams, ensuring a seamless and positive customer experience from the initial enquiry to project completion. Key Responsibilities Professionally handle all incoming calls and correspondence, promptly directing enquiries to the appropriate personnel. Serve as the primary point of contact for client questions regarding project status, services, and billing information. Schedule and coordinate appointments, site visits, and consultations for our project management and sales teams. Accurately record and maintain detailed call logs and client information within our company database. Address and resolve customer concerns in a timely and effective manner, escalating complex issues to senior staff where necessary. Provide general administrative support to ensure the smooth operation of the office and support project execution. Develop and maintain a comprehensive knowledge of Linear West, Inc.'s services and capabilities. Qualifications and Skills Proven experience in a call centre, customer service, or a client-facing administrative role. Outstanding verbal and written communication skills with a professional and courteous telephone manner. Excellent organisational and time-management skills, with the ability to handle multiple tasks simultaneously. Proficiency in the use of Microsoft Office Suite and experience with CRM software is highly regarded. A proactive approach to problem-solving and a high level of attention to detail. The ability to work effectively both independently and collaboratively as part of a dynamic team. Experience within the construction industry or a similar trade-based environment is desirable but not essential. Benefits Linear West, Inc. is proud to offer a competitive remuneration package, including the salary listed above, and a supportive work environment where our employees can develop and thrive. We are committed to investing in our team and providing opportunities for professional growth.