Front Desk Concierge (Overnight)

Front Desk Concierge (Overnight)

Position Overview

Stratton Amenities is seeking a dependable and detail-oriented Overnight Concierge to support a luxury residential community. This role is responsible for maintaining a secure professional lobby presence while managing front desk operations during overnight hours.

Key Responsibilities

• Maintain a secure and attentive lobby presence throughout the shift
  
• Monitor building access verify guests and enforce all entry protocols
  
• Conduct routine property checks in accordance with site procedures
  
• Answer and route phone calls assist residents with overnight requests
  
• Manage packages deliveries and key control as applicable
  
• Document incidents unusual activity and complete accurate shift reports
  
• Ensure the front desk and lobby remain clean organized and presentable
  
• Escalate emergencies or issues to management or appropriate authorities
  

Qualifications

• Prior concierge front desk hospitality or security experience preferred
  
• Strong judgment and ability to remain alert and engaged overnight
  
• Professional communication and demeanor
  
• Reliable punctual and able to work independently
  
• Comfortable handling extended quiet periods without loss of focus
  
• Basic computer skills and ability to learn property systems
  

Requirements

• Must be available for overnight shifts
  
• Must be able to stay awake alert and responsive throughout the shift
  
• Must pass a background check
  

Compensation

• Competitive hourly rate based on experience
  

Equal Opportunity Employer

Stratton Amenities is an equal opportunity employer and considers all qualified applicants without regard to protected characteristics.

Required Skills:

Customer service and hospitality excellence Front desk operations and concierge services Professional verbal and written communication Guest relations and problem resolution Time management and multitasking Attention to detail and accuracy Professional phone etiquette Package management and logging Confidentiality and discretion Calm decision-making under pressure

Required Education:

High school diploma or equivalent requiredAdditional coursework or training in hospitality or customer service preferred