Service Coordinator

Description Position Title: Service Coordinator

Reporting to: Service Manager

Department: Service

Central Power Systems & Services is a privately held company with deep roots going back to 1954.Our Mission Statement isforging long-lasting partnerships by providing first-class customer support. We live that statement every single day. We are looking for a Service Coordinator to help support that mission.

JOB SUMMARY

The Service Coordinator develops service contracts and manages the work order process for generator services by providing first-class Customer Service. They also manage the new generator sales internal process and supports the outside sales team by performing site walks for new generator start-up projects.

RESPONSIBILITIES

Service

Develop strong relationships with electrical and general contractors, home builder companies, hospitals, government agencies and other industrial and commercial end users

Follow-up with Service department for scheduling of PM maintenance

Sales

Plan maintenance agreements for generators, product-specific extended warranties and diesel fuel services

Quote and close the sales of PM Agreements/Sold Services to commercial and industrial customers. Follow up and assist with all documentation

Administrative

Review work orders

Liaison between sales team and technicians

Ensure all documents are completed up to company standards

Supervisory

Supervise team of technicians

Follow up with team on status of repairs

Ensure QC checks are created and implemented

Great Benefits

Competitive Salary

Boot Allowance

Tool Programs available for entry level technicians

Health Benefits including Medical, Dental, Vision and Life insurance

401(k) with a company match

Paid Time Off + 7 Company Paid Holidays

Productive Work Environment with opportunity for internal growth

Qualifications QUALIFICATIONS

High school diploma or equivalent required

Relevant technical degree/diploma preferred

AS400 experience

Experience in processing work orders

Proactive thinking and effective verbal and written communication

Customer-facing sales experience

Supervisory experience in sales and/or service environment

WORK CONDITIONS

Physical Demands/Work Environment:

This position regularly requires walking, standing, sitting, stooping, bending, kneeling and climbing stairs. It also often requires pushing, pulling, twisting, lifting 50+ lbs. and working in a variety of weather conditions and noise levels. This list is not meant to cover every possible scenario but simply provide an outline. Employees may be assigned other tasks as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

CPS&S is a smoke-free and drug-free work environment. Employment offers are contingent upon successful completion of a background check and drug screen (including THC).