Service Advisor

Job Description: Job Description: Service Advisor will be main point of contact for Latin America and multi-national corporations, providing timely and effective support on client's queries, wire investigations, issue resolution, among other requests. Will work in a fast-paced environment with demanding priorities, requiring strong organizational skills and great attention to detail. Working closely with internal teams to ensure seamless delivery of our products and services, driving customer satisfactio Responsibilities Respond to client inquiries via phone or email in a timely and professional manner. Resolve client issues and concerns, escalating complex cases to senior team members. Conduct wire investigations and resolve client issues in a prompt and efficient manner. Collaborate with internal teams (i.e. Operations, Technical Support) to ensure seamless delivery of our products/services. Develop and maintain strong relationships with client, understanding and whenever possible anticipating their needs and preferences. Participate in regular team meetings, sharing best practices and feedback. Identify and capitalize on opportunities to improve client satisfaction. Required Requirements Work hours are normally 11:00am - 8:00pm EST to cover Mexico work hours. (Subject to change as needed) Ask manger to discuss during interview. Ability to work during US holidays, as needed. Ask manger to discuss during interview. Strong communication, interpersonal and problem-solving skills. Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines. Excellent time management, organization, and attention to details. Proficiency in Microsoft Office. Strong analytical and critical thinking skills. Previous experience in customer service. Self-motivated self-starter and able to work unsupervised. Ability to work under pressure in a team environment. Ability to liaise with all levels of the firm and people with different experiences and backgrounds. Additional skills considered a plus Knowledge of SharePoint and InfoPath. Data analysis skills, with ability to interpret and communicate data insights. Desired Qualifications Excellent written and spoken English and Spanish Skills (native speaker or near-native fluency). (HIGHLY DESIRED) Strong understanding of Latin America markets, culture, and business practices. Understanding of regional differences and nuances. Ability to communicate effectively with people from diverse linguistic and cultural backgrounds. Experience with project management of process improvement initiatives. Embraces diversity of thought, culture, and backgrounds to foster a culture of inclusion and respect. Committed to maintaining a workplace where everyone feels valued, respected, and empowered to contribute. Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions. Excels in working among diverse viewpoints to determine the best path forward. Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner. Commitment to challenging the status quo and promoting positive change. Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base. Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world. Shift and Working Hours Shift: 2nd shift (United States of America) Hours Per Week: 40 Privacy Statement: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe. Pay Transparency: #J-18808-Ljbffr Bank of America