Customer Service Coordinator

Job Title

Job Description

Essential Duties

Coordinates the day-to-day activities related to the filing and processing of Civil and Criminal actions. Provides telephone and counter assistance to judges (and staff), attorneys, the public, etc. Identifies services needed and appropriate work or paperwork to be completed. Ensures documents are accurately identified, classified, processed and stored. Processes Civil, Criminal and Dependency actions by entering information into computer system to initiate the docket entry process; collects fees and prepares receipts. Monitors and assigns work to Clerks. Receipts money throughout the day; prepares daily deposits, balances cash drawer, reconciles receipts and funds. Monitors department's overall computer operations; monitors all computer system enhancements and trains staff on existing and new computer programs.

Qualifications

High school graduate or equivalent. Four years experience in the Office of Judicial Support; or comparable experience in a regulatory agency, court or legal setting including two years minimum in a supervisory capacity; or any combination of education, training and experience which provides the required knowledge, skills and abilities to perform essential functions of the job.

Additional Information

Physical Requirements: Normal Good Health Residence Requirement: The County of Delaware has a residency requirement for employees. Anyone applying for this job must reside in Delaware County or be willing to move to the County within six months of starting employment. Delaware County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, membership in an employee organization, political affiliation, or status as a veteran in the recruitment, selection, or hiring of its workforce. Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act. EEO/AA