Service Coordinator

Requirements:

• High school education or equivalent experience

• 3 years' experience in the HVAC industry

• Committed to the values of initiative, responsibility, caring relationships, integrity, and innovation

• Knowledge of computer technology including Word, Excel, and e-mail

• Excellent written, oral, and interpersonal communication skills

• Able and willing to work flexible hours as needed

Responsibilities:

• Dispatch heating and air conditioning service calls in the most efficient manner

• Request and schedule yearly heat and air conditioning preventative maintenance with customers

• Maintain tune up schedule and calendar for Customer Care

• Monitor callbacks

• Work with Customer Care and coordinate scheduling

• Work directly with Home Services team to schedule service work and assign personnel

• Schedule second visits to complete service work while technician is on site

• Communicate with customers to make arrangements to complete requested work


• Communicate with customers to resolve problems and concerns in a courteous, professional, and timely manner

• Issue purchase requisitions for service technicians as needed

• Provide all customers with consistent, quality service in accordance with company procedure

• Utilize the dispatch board in Cargas to its full capabilities

• Monitor and maintain GPS metrics

• Maintain inventory transactions, purchase orders, receiving, inventory movement, and EDI.

• Complete projects and other duties as assigned by the Home Services General Manager


Authority:

• Prioritize service requests


• Finalize arrangements with the customers to enter the property and notify the Service Technician

• Recommend personnel needs and/or actions to the Operations Manager of Home Services

• Not authorized to bind the company in any contract

Our team members enjoy:

• Comprehensive health benefits - Medical, dental, and vision insurance
• Generous 401(k) company match
• Voluntary benefits, including supplemental life, critical illness, accident, and hospital insurance
• Generous PTO each year
• Paid Holidays
• Gym reimbursement up to $30/month
• Tuition Reimbursement
• The stability of a long-standing, values driven company that invests in your growth