Client Relations Specialist

Position Title: Client Relations Specialist

Location: Bergen County, NJ

Overview:

A well-established mid-size law firm is seeking a Client Relations Specialist to act as a key point of contact for clients throughout their engagement. This role focuses on delivering high-quality service, managing communications, and supporting case progression in a fast-paced, client-facing environment.

Key Responsibilities:

• Serve as the primary point of contact for client inquiries via phone, email, and other channels
• Provide timely, accurate updates regarding case status, next steps, and documentation needs
• Conduct outbound follow-ups related to documentation, medical records, and case updates
• Maintain detailed and accurate records within a case management/CRM system
• Monitor and manage communication queues (calls, emails, tasks) to ensure timely resolution
• Coordinate with internal teams and external partners on referrals and case handoffs
• Escalate complex or sensitive client concerns appropriately
• Ensure compliance with confidentiality standards and firm guidelines
• Meet performance metrics including response times, call handling, and quality standards

Qualifications:

• Bachelor’s degree or equivalent experience preferred
• 2+ years of experience in client services, call center, or professional services environment
• Legal industry experience is a plus
• Strong written and verbal communication skills
• Experience managing high-volume calls and emails
• Familiarity with CRM or case management systems preferred

Skills & Competencies:

• Client-first mindset with strong interpersonal skills
• Ability to handle sensitive conversations with professionalism and empathy
• Strong organizational skills and attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Team-oriented with a collaborative approach