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Lead Technical Escalation Engineer

Datadog

Datadog is seeking a seasoned Technical Escalation Engineer to own the most challenging incidents across our observability and security platform. You’ll collaborate with Engineering, Product, and customers to deliver high‑impact solutions and mentor teams worldwide. You’ll lead escalations, build diagnostic tools, and help shape product direction while deepening expertise in Datadog Logs, GROK, JSON, and log pipelines. #J-18808-Ljbffr Datadog

Vacancy posted 2 days ago
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