Mitigation Administrative Assistant

Job Description

Job Description

SERVPRO of Springfield/Mt Vernon is seeking an experienced, detail-oriented Mitigation Administrative Assistant to join our growing restoration team. The ideal candidate will have prior experience working in the restoration, insurance, mitigation, or construction industry and understand the fast-paced nature of emergency services.

This position plays a critical role in supporting our mitigation department by assisting with job documentation, estimates, customer communication, insurance programs, and Third-Party Administrator (TPA) requirements.

Responsibilities

• Provide administrative support to the Mitigation Department, Project Managers, and Estimators
  
• Assist with creating, reviewing, and updating estimates and job documentation in Xactimate
  
• Upload and maintain job documentation, photos, drying logs, estimates, invoices, and other required documents
  
• Work within TPA and insurance carrier platforms, including Contractor Connection, Alacrity, and other similar programs
  
• Monitor job assignments and ensure required documentation is submitted within program deadlines
  
• Communicate with insurance adjusters, TPA representatives, customers, and internal team members
  
• Assist with job file audits to ensure completeness and compliance
  
• Track outstanding documentation, estimates, approvals, and invoices
  
• Enter and maintain accurate job information in company software and TPA portals
  
• Assist with scheduling and coordinating mitigation projects as needed
  
• Follow up on approvals, supplements, and outstanding items
  
• Maintain organized and accurate electronic job files
  
• Support the mitigation team with other administrative duties as assigned
  

Qualifications

• Previous administrative experience in the restoration, mitigation, insurance, or construction industry preferred
  
• Experience using Xactimate is required
  
• Experience working with TPA programs, including Contractor Connection and Alacrity, is strongly preferred
  
• Knowledge of water, fire, mold, and other mitigation services preferred
  
• Understanding of insurance claims and restoration documentation is a plus
  
• Strong computer skills and ability to learn multiple software platforms
  
• Excellent organizational and time-management skills
  
• Ability to manage multiple projects and deadlines in a fast-paced environment
  
• Strong attention to detail and accuracy
  
• Professional written and verbal communication skills
  
• Ability to work independently while also functioning effectively as part of a team
  

What We Offer

• Competitive pay based on experience
  
• Health and other benefits
  
• Paid time off
  
• Opportunities for professional growth and advancement
  
• Fast-paced and team-oriented work environment
  

Experience:

• Xactimate: Required
  
• Restoration/Mitigation Administration: Preferred
  
• Contractor Connection: Preferred
  
• Alacrity: Preferred
  
• Insurance Claims or TPA Programs: Preferred
  

We are looking for a motivated and experienced administrative professional who understands the restoration industry and can help keep our mitigation projects organized, compliant, and moving forward efficiently.

Apply today to join our growing team!