Guest Experience Manager
$15 - $21 per hourOpal Waxing Inc
Job Description
Job Description
About Us
Opal Waxing is a fast-paced, luxury waxing studio dedicated to helping clients feel confident and comfortable. We are seeking a friendly, organized, and sales-minded Front Desk Coordinator to provide exceptional customer service while supporting the daily operations of the salon.
Position Summary
The Front Desk Coordinator is the first and last impression of our salon. This role is responsible for creating an outstanding guest experience, managing appointments, promoting memberships and retail products, and ensuring the salon runs smoothly throughout the day.
Responsibilities
Welcome guests with a warm, professional attitude
Answer phones, texts, and online inquiries promptly
Schedule, confirm, and manage appointments
Check clients in and out accurately
Process payments and maintain accurate records
Promote memberships, packages, and retail products
Meet monthly sales goals for memberships and retail
Handle client concerns professionally and efficiently
Maintain a clean, organized reception area
Assist with daily opening and closing duties
Support service providers and management as needed
Follow all company policies and procedures
Qualifications
Previous customer service experience required
Salon, spa, or retail experience preferred
Strong communication and interpersonal skills
Comfortable discussing products and memberships
Ability to multitask in a fast-paced environment
Reliable, punctual, and professional appearance
Basic computer and scheduling software skills
Must be available evenings and weekends
Compensation
Hourly pay: $15–$21 per hour based on experience
Monthly commission opportunities
Performance bonuses
Employee discounts on products and services
Growth opportunities within the company
Ideal Candidate
You are energetic, outgoing, and genuinely enjoy helping people. You are comfortable recommending products, educating clients about memberships, and creating a positive experience that keeps guests coming back.
How to Apply
Please submit your resume and a brief statement explaining why you would be a great fit for Opal Waxing.
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