Front Office- Insurance Coordinator (Bilingual)

FRONT OFFICE ASSISTANT – INSURANCE COORDINATOR Location: Potranco Smiles Schedule: Monday‑Saturday Salary: $17/hr (based on experience) Reports to: Practice Manager Key partnership: Clinical, Billing, and Operations Department: Operations Classification: Non‑Exempt Benefits & Perks 401(k) Health (PPO/HSA) Vision Dental Disability insurance (STD/LTD) Accident Insurance Life Insurance Employee, Spouse, and Child Life Insurance Options Paid Time Off Holiday Pay Hep B and CPR Certifications Career Growth Opportunities Company provided online learning courses Competitive Compensation Paid training Employee fun days Holiday celebrations Employee Assistance Program (EAP) Perks @ Work, Employee Discount Program Position Overview Community Dental Partners is looking for someone who loves being around people. As an Insurance Processor, you will bring a smile to patients by providing an exceptional experience. You will primarily perform insurance verification and support patients, staff, and doctors in various capacities. If you enjoy making connections with people, this is the right position for you. Essential Duties Greet patients upon arrival. Receive paperwork and insurance information from the Greeter, performing a secondary accuracy check before scanning into the system. Change and update patient status in the computer according to established guidelines. Handle routine questions over the phone regarding appointments, policies, insurance, and treatments; update system notes to reflect any changes. Verify insurance eligibility and coverage frequencies when needed. Review the schedule in advance to ensure appointments and patients are confirmed before the date. Confirm patients the day before and the day of the appointment; reschedule examinations as necessary. Back up the Greeter when they are absent or on a trust walk. Clean and maintain the front office area/lobby. Perform other duties as assigned. Requirements High School graduate or equivalent. Strong written and verbal communication skills. Customer service experience is a plus. Ability to multitask and prioritize. Dependability. Team player. Key Skills & Abilities, Characteristics of a Good Fit Independent, self‑starter, and proactive. Flexible and innovative, highly adaptable to a dynamic environment. High engagement; supportive of leadership and a role model for company values and guiding behaviors. Strong focus on task completion and detail orientation. Excellent interpersonal and customer service skills; adept at building relationships with new people. Proficient in computer software applications. Effective organizational and prioritization skills. Clear oral and written communication. CDP is an Equal Opportunity Employer. Community Dental Partners is an Equal Opportunity and affirmative action employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. #J-18808-Ljbffr