Partner Enablement Manager

Job ID: 200059261Posted: 2026-10-02Location: Costa Rica, San José, San JoséEmployment type: Full-TimeWork site: 3 days / week in-officeRole type: Individual ContributorTravel: Less than 25%Profession: Business OperationsDiscipline: Business Program ManagementCompany: MicrosoftOverviewMicrosoft Partners are central to how Microsoft reaches and serves customers and proudly has an extensive Partner ecosystem. The Partner Enablement Organization sits with the Microsoft business operations team and is responsible for enabling these Partners to make sure they are ready and informed for changes that microsoft is making throughout the Partner lifecyce. They are deep subject matter experts on the Partner experience and will advocate for the Partners needs and requirements in applicable forums, ensuring change is landed accordingly and Partners can adopt. Responsibilities• Drive Partner Enablement across the E2E Partner lifecycle processes to reduce Partner friction and increase ease of doing business with Microsoft.• Represent the voice of the partner across Microsoft stakeholders, leveraging SME knowledge & insights from Partners to influence Partner requirements and design of upcoming changes.• Ensure Partner risks and concerns are clearly articulated with tangible impact to influence stakeholders to mitigate or accept the Partner risks. .• Own Partner readiness plans for launch or key change moments tracking key deliverables, timelines, outcomes ensuring core team members are kept aware of progress/risks to plan.• Monitor Partner launch preparedness for key upcoming strategic changes and share critical Partner insights, blockers, help wanted with core team for milestone decisions.• Drive Partner Enablement with Partners through our existing Partner Enablement services (co-design, partner calls etc.) translating partner asks into actionable business requirements or improvements.• Track and drive Partner adoption for key launch moments ensuring our Partners are ready to operationalise key changes at go-live.• Demonstrate a One Microsoft approach to work seamlessly across virtual stakeholders, collaborating & influencing for the Partner with ease.• Apply a data-driven continuous mindset to E2E lifecycle processes to identify systematic gaps and drive standardisation, automation opportunities and self-serve enablement models• Demonstrates strong thought leadership and strategic thinking, with the adaptability to navigate change and proactively identify end-to-end (E2E) opportunities that drive business impactQualificationsMinimum / Required Qualifications:Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English. Preferred Qualifications:• Bachelor’s degree (or equivalent experience) in Business, Supply chain, Finance, Technology, or a related field• 5+ years of experience in program management, partner operations, enablement, or a related discipline• Experience working in cross-functional, global environments• Proven track record in delivering complex projects or change initiatives• Capacity for project management, leading change, dealing with ambiguity, providing creative solutions.• Able to work effectively with all levels of internal and external personnel to drive for results and solve problems.• Must be able to relate and communicate effectively at different levels, across different cultures. Excellent communication skills, both written and verbal, with the ability to clearly articulate complex subjects to a global audience.• Ability to identify and implement industry best practices to improve existing processes; demonstrable achievement within a results-driven, highly ambiguous and dynamic environment.• Demonstrated excellence in thought leadership and execution management; conflict/negotiation management; independent, flexible and proactive in your approach.• Demonstrated experience in Partner Channel Management and/or Customer relationship management.• Demonstrated impact and influence skills, including cross-boundary collaboration and the ability to build solid relationships with individuals at all levels.• Strategic thought leader who proactively identifies strategic opportunities, initiating proposals and sign off from stakeholders. Work Location:This role requires proficiency in written, reading, and conversational English, do you meet this requirement?This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.