Weekend Customer Service & Dispatch Representative

Job Description

Job Description

Weekend Customer Service & Dispatch Representative (HVAC)

Horne Heating & Air Conditioning

Location: Charlotte, NC
Job Type: Full-Time or Part-Time
Pay: $20.00-$25.00 per hour based on experience, plus performance bonuses

Schedule Options:
• Full-Time: Friday, Saturday, Sunday, Monday | 7:00 AM-5:00 PM
• Part-Time: Saturday and Sunday | Hours may vary based on demand and seasonal needs

PLEASE, NO CALLS. ALL CANDIDATES MUST APPLY ONLINE.

Horne Heating & Air Conditioning has proudly served Charlotte and the surrounding communities since 1983. As a family-owned company, we've built our reputation on honest service, dependable solutions, and exceptional customer care. Our office team plays a vital role in that success by ensuring customers receive prompt communication and technicians have the support they need to deliver outstanding service.

We are seeking a Weekend Customer Service & Dispatch Representative to support our Service and Sales operations during some of our busiest hours. This position is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and can confidently balance customer communication with technician scheduling responsibilities. Whether you are looking for a full-time four-day schedule or a flexible weekend part-time opportunity, this role offers stability, growth, and the chance to make a meaningful impact every day.

Why Work With Horne?
• Flexible full-time and part-time weekend schedules
• Family-owned company with a trusted reputation since 1983
• Strong team culture built on collaboration, accountability, and respect
• Leadership that invests in employee growth and development
• Clear opportunities for advancement
• Additional earning potential through bonuses and incentives
• Stable, year-round employment
• Company events, celebrations, and employee recognition programs

Benefits & Compensation:
• $20.00-$25.00 per hour based on experience
• Performance bonuses and incentive opportunities
• Medical, dental, vision, life, and supplemental insurance options (full-time eligible)
• Paid time off, paid holidays, and your birthday off (full-time eligible)
• 401(k) with a 3% full company match plus partial match on 4-5%
• Year-round work stability
• Ongoing training and professional development
• Quarterly team-building events and annual company celebrations

As a Weekend Customer Service & Dispatch Representative, you will serve as a key point of contact for customers while helping coordinate technician schedules and daily service operations. You will handle inbound and outbound calls, follow up on unsold estimates and open service opportunities, schedule and dispatch technicians based on urgency and availability, review work orders and technician notes, maintain accurate customer records, and communicate effectively with both customers and internal team members. Success in this role requires excellent organizational skills, sound judgment, and the ability to adapt quickly as priorities shift throughout the day.

Qualifications:
• Minimum two years of customer service experience in an office or call center environment
• Strong verbal and written communication skills
• Excellent organizational, time management, and multitasking abilities
• Ability to work independently and make sound decisions
• Proficiency with Microsoft Word, Excel, Outlook, and general scheduling software
• Professional demeanor with a customer-first mindset

Preferred Qualifications:
• Dispatching or scheduling experience in HVAC, plumbing, electrical, or home services
• Sales or outbound calling experience
• ServiceTitan experience
• Bilingual English/Spanish communication skills

Our Core Values:
• Honesty
• Opportunity
• Recognition
• Neighborly
• Empowerment

If you enjoy staying busy, solving problems, and playing a critical role in keeping operations running smoothly, Horne Heating & Air Conditioning offers the stability, support, and opportunity to build a rewarding long-term career.

No calls, please. All candidates must apply online.

Candidates will be required to pass a background check and pre-employment drug screening upon being given a conditional offer of employment